Senior Customer Experience Leader – Growth & Strategy

Standard Life (previously Phoenix Group) in Edinburgh is looking for a senior leader focused on customer experience and commercial performance. The role entails translating strategies into impactful outcomes, optimizing customer journeys, and ensuring high standards in engagements.

The ideal candidate will leverage customer insights to drive growth, retention, and value, collaborating across multiple teams while influencing senior stakeholders. Strong leadership and a customer-centric approach are crucial for success in this position.

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