Standard Life is seeking a Head of Customer Experience for PRT Operations to lead end-to-end customer journeys across BPA and Retirement Solutions. The role sits in the Customer Operations team and focuses on embedding customer needs, Trustee expectations, and regulatory requirements into operational delivery.
The successful candidate will shape journeys, communications, and digital experiences, manage senior stakeholders, and drive continuous improvement with a strong emphasis on defined
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Chief Customer Experience & Pensions Leader in London employer: Standard Life (previously Phoenix Group)
At Standard Life, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and growth. With competitive salaries starting from £33,500, generous benefits including 38 days of annual leave, private medical cover, and opportunities for career development, our London and Edinburgh offices foster a culture of collaboration and innovation. We believe in empowering our employees to thrive both personally and professionally, making it a rewarding place to build a meaningful career.
Contact Details:
Standard Life (previously Phoenix Group) Recruitment Team
