At a Glance
- Tasks: Build relationships and solve operational challenges in a fast-paced environment.
- Company: Join Standard Life, a leader in retirement savings with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Embrace a dynamic team culture that values curiosity and accountability.
- Why this job: Make a real impact on customer outcomes while collaborating with key stakeholders.
- Qualifications: Strong communication skills and experience in governance and operational oversight.
The predicted salary is between 35000 - 40000 £ per year.
If you’re someone who thrives on building strong relationships, solving complex operational challenges and driving the right customer outcomes, Standard Life could be the place for you. We’re looking for a Senior Oversight Analyst to join our Aviva Relationship & Oversight team in supporting one of Standard Life’s key partnerships.
Job Type: Fixed Term Contract 8 Months
Location: Hybrid, (Birmingham, Edinburgh, Telford offices) and occasional travel to client offices
Flexible working: All roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balance this with business requirements during the recruitment process.
Closing Date: 16/07/2026
Salary and benefits: £35,000 - £40,000 plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role
This is a fast‑paced role where no two days are the same. Balancing operational oversight, stakeholder management, governance and continuous improvement activity across both internal and outsourced service providers.
You’ll play a key role in ensuring excellent customer outcomes are delivered through effective oversight of our outsourcing partners, whilst building strong collaborative relationships with both Aviva and our Outsourced Service Provider (OSP). Working within a small and supportive team, you’ll have the opportunity to influence, challenge, problem‑solve and make a real impact across operational delivery and governance activity.
Key Responsibilities
- Build and maintain strong, collaborative relationships with key stakeholders across Standard Life, Aviva and outsourced service providers to support effective delivery and customer outcomes.
- Provide operational and governance oversight across outsourced services, ensuring activity is delivered in line with contractual obligations, risk appetite and customer expectations.
- Analyse service performance, operational trends, incidents and customer impacts to identify risks, drive improvements and support informed decision‑making.
- Lead and contribute to governance forums, preparing clear and concise insight, actions and updates for senior stakeholders.
- Proactively manage and coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables within a fast‑paced environment.
- Lead and support the resolution of operational issues and escalations through effective problem‑solving, collaboration and stakeholder engagement.
- Influence and challenge constructively to drive positive outcomes, continuous improvement and effective accountability across internal and external partners.
- Work collaboratively within a small, dynamic team environment, demonstrating flexibility and adaptability to support wider team priorities when required.
What are we looking for?
- Strong communication and relationship‑management skills, with proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers.
- Experience leading governance forums, with proven ability to influence, challenge and drive progress constructively, balancing effective delivery oversight with positive stakeholder relationships.
- Strong analytical capability, with proven experience to interpret operational performance data, identify emerging risks or early‑warning indicators and support proactive operational and customer outcomes.
- Comfortable operating within a fast‑paced and evolving environment where priorities can shift and adaptability is important, along with a collaborative mindset and team‑focused approach, and willingness to support colleagues and wider team objectives within a small dynamic team.
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome, and we encourage applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Senior Outsourcing Analyst - FTC 8 Months in Birmingham employer: Standard Life (previously Phoenix Group)
Standard Life is an excellent employer, offering a dynamic work environment where BPA Actuaries can thrive and make a meaningful impact in the life insurance sector. With a strong focus on employee growth, competitive salaries, and an attractive benefits package that includes private medical cover and generous annual leave, employees are supported in achieving a healthy work-life balance. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking both professional development and personal fulfilment.
Contact Details:
Standard Life (previously Phoenix Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourcing Analyst - FTC 8 Months in Birmingham
✨Join Financial Networking Events
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✨Connect with Alumni from Your Uni
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We think you need these skills to ace Senior Outsourcing Analyst - FTC 8 Months in Birmingham
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
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Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Standard Life (previously Phoenix Group). Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Standard Life (previously Phoenix Group) confidence in your short-term commitment to the role.
How to prepare for a job interview at Standard Life (previously Phoenix Group)
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Standard Life (previously Phoenix Group).
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Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
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For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Standard Life (previously Phoenix Group) that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
