At a Glance
- Tasks: Handle customer queries via phone and email, ensuring top-notch service.
- Company: Join Standard Life, a leader in retirement savings with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Embrace a supportive culture that values diversity and personal growth.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service.
The predicted salary is between 24960 - 30044 £ per year.
Job Type: Permanent
Location: Telford. Office based for first 6 months then moving to 50/50 Hybrid. Most likely a circa 17th August start date with no holidays for the first 3 weeks. Working pattern will vary between 8:30 – 4:30, 9-5, 9:30 – 5:30.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 23rd June (Advert may close early)
Salary and benefits: £25,878, plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: You will be required to handle and resolve customer telephony and email queries accurately and effectively, ensuring the best possible customer experience. You will make both inbound and outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances. You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome along with being responsible for ensuring that all customer security checks are performed and will seek to identify potential problems, taking suitable action to correct or elevate any issues.
What We’re Looking For:
- Excellent communication skills with strong attention to detail and ability to multitask
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
- Computer literacy and willingness to learn new systems and technologies
- Ideally have previous experience working in a customer telephony role
We Want To Hire The Whole Version Of You: We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Find Out More About Working At Standard Life: Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
Customer Operations Representative in Telford employer: Standard Life plc
At Standard Life, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises flexibility and employee well-being. With generous benefits including 38 days of annual leave, private medical cover, and opportunities for career growth, our Telford location fosters a collaborative environment where you can thrive both personally and professionally. Join us in making a meaningful impact on our customers' financial futures while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Representative in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Standard Life plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Standard Life plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Representative in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Standard Life plc:Your cover letter is your chance to shine! Tell us why you want to work at Standard Life plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Standard Life plc!
How to prepare for a job interview at Standard Life plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
