Standard Life plc, based in the UK, is seeking a Complaints Oversight Analyst in Telford to ensure fair customer outcomes and strong complaint governance. You will oversee complaints across internal teams and third-party suppliers, track timelines and outcomes, and support governance reporting to meet regulatory standards.
The role blends analytical thinking with effective stakeholder engagement to drive improvements in customer journeys and complaint handling.
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Complaints Oversight Specialist in Telford employer: Standard Life plc
Standard Life plc is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Cash Management & Oversight team. With flexible hybrid working arrangements between Telford and Birmingham, employees enjoy a strong benefits package, including a discretionary bonus and opportunities for professional growth, making it a rewarding place to build a career in cash management.
