Standard Life plc in Telford is seeking a Complaints Analyst within our Customer Relations team. You will investigate complex complaints across our retirement business, applying strong analytical skills and sound judgement to reach balanced, evidence-based decisions that prioritise customer outcomes.
You'll work closely with stakeholders to identify root causes, influence positive change and help prevent issues from recurring.
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Complaints Analyst – Customer Outcomes in Telford employer: Standard Life plc
Standard Life plc is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Cash Management & Oversight team. With flexible hybrid working arrangements between Telford and Birmingham, employees enjoy a strong benefits package, including a discretionary bonus and opportunities for professional growth, making it a rewarding place to build a career in cash management.
