At a Glance
- Tasks: Support operational oversight and stakeholder management in a fast-paced environment.
- Company: Join Standard Life, a leading retirement specialist with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: Inclusive hiring practices and opportunities for career growth in a dynamic team.
- Why this job: Make a real impact on customer outcomes while collaborating with key partners.
- Qualifications: Strong communication skills and experience in governance and relationship management required.
We’re looking for a Senior Oversight Analyst to join our Aviva Relationship & Oversight team in supporting one of Standard Life’s key partnerships.
Job Type and Details
- Job Type: Fixed Term Contract 8 Months
- Location: Hybrid, (Birmingham, Edinburgh, Telford offices) and occasional travel to client offices
- Flexible working: All roles are open to part-time, job‑share and other types of flexibility.
- Closing Date: 16/07/2026
- Salary: £35,000 – £40,000 plus an indicative bonus range of 8‑16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
About Standard Life
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters – so you can bring your best, every day.
Role Overview
This is a fast‑paced role where no two days are the same. Balancing operational oversight, stakeholder management, governance and continuous improvement activity across both internal and outsourced service providers. You’ll play a key role in ensuring excellent customer outcomes are delivered through effective oversight of our outsourcing partners, whilst building strong collaborative relationships with both Aviva and our Outsourced Service Provider (OSP). Working within a small and supportive team, you’ll have the opportunity to influence, challenge, problem‑solve and make a real impact across operational delivery and governance activity.
Key Responsibilities
- Build and maintain strong, collaborative relationships with key stakeholders across Standard Life, Aviva and outsourced service providers to support effective delivery and customer outcomes.
- Provide operational and governance oversight across outsourced services, ensuring activity is delivered in line with contractual obligations, risk appetite and customer expectations.
- Analyse service performance, operational trends, incidents and customer impacts to identify risks, drive improvements and support informed decision making.
- Lead and contribute to governance forums, preparing clear and concise insight, actions and updates for senior stakeholders.
- Proactively manage and coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables within a fast‑paced environment.
- Lead and support the resolution of operational issues and escalations through effective problem‑solving, collaboration and stakeholder engagement.
- Influence and challenge constructively to drive positive outcomes, continuous improvement and effective accountability across internal and external partners.
- Work collaboratively within a small, dynamic team environment, demonstrating flexibility and adaptability to support wider team priorities when required.
Qualifications
- Strong communication and relationship management skills, with proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers.
- Experience leading governance forums, with proven ability to influence, challenge and drive progress constructively, balancing effective delivery oversight with positive stakeholder relationships.
- Strong analytical capability, with proven experience to interpret operational performance data, identify emerging risks or early warning indicators and support proactive operational and customer outcomes.
- Comfortable operating within a fast‑paced and evolving environment where priorities can shift and adaptability is important along with a collaborative mindset and team‑focused approach, with willingness to support colleagues and wider team objectives within a small dynamic team.
Inclusive Hiring Statement
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Senior Outsourcing Analyst - FTC 8 Months employer: Standard Life plc
At Standard Life, we pride ourselves on being an exceptional employer, offering a supportive work culture that values flexibility and personal growth. With competitive benefits including up to £105,000 salary, generous annual leave, and opportunities for career development, our London-based team thrives in an environment that encourages innovation and collaboration. Join us as a Principal Cloud Architect and be part of a company dedicated to making a meaningful impact in the retirement sector while enjoying a balanced work-life approach.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Outsourcing Analyst - FTC 8 Months
✨Join Financial Networking Events
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We think you need these skills to ace Senior Outsourcing Analyst - FTC 8 Months
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Standard Life plc will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Standard Life plc. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Standard Life plc confidence in your short-term commitment to the role.
How to prepare for a job interview at Standard Life plc
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Standard Life plc.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Standard Life plc that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
