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- Tasks: Ensure quality monitoring in our Advice business, focusing on customer outcomes and experience.
- Company: Join Standard Life, a leading retirement specialist with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous annual leave, private medical cover, and flexible working options.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact in financial services while enjoying a supportive and inclusive work culture.
- Qualifications: Expertise in regulated advice and quality control, with Level 4 Financial Planning qualification preferred.
The predicted salary is between 50000 - 52000 £ per year.
Job Type: Permanent
Location: Any of our locations. Hybrid. Infrequent travel to office.
Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 22nd May
Salary and benefits: £50,000 – £52,000, plus an indicative bonus range of 16% up to 32%, private medical cover, 38 days annual leave, excellent pension, 12× salary life assurance, career breaks, income protection, 3× volunteering days and much more.
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: We’re looking for an experienced Senior Advice Quality Consultant with a strong background in financial services, who is customer and colleague focused, combined with a practical knowledge of risk management and regulatory requirements, ideally with life and pensions knowledge. Previous experience in an Advice Quality Control environment would be an advantage.
As a Senior Advice Quality Control Consultant, you will be accountable for the delivery of quality monitoring across our Advice business area (i.e., call monitoring and process outputs etc.). Quality assessments will focus on both customer outcomes and experience and will be undertaken in accordance with our Quality Framework.
What are we looking for?
- Expert knowledge of regulated Advice landscape
- Relevant experience in a Quality Control and/or Financial Advice
- Ability to successfully strike balance between ensuring good customer outcomes, customer experience, conduct risk and commerciality.
- Minimum Level 4 qualified in Financial Planning or Diploma equivalent
We Want To Hire The Whole Version Of You. We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Senior Advice Quality Control Consultant employer: Standard Life plc
Contact Detail:
Standard Life plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Advice Quality Control Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Standard Life, they value curiosity and accountability, so think about how you can demonstrate these traits during your chat with them.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality control and customer outcomes. Show them you’ve got the expertise and experience they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Standard Life.
We think you need these skills to ace Senior Advice Quality Control Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Advice Quality Control Consultant role. Highlight your relevant experience in financial services and quality control, and don’t forget to showcase your Level 4 qualification in Financial Planning!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at Standard Life. Mention your customer-focused approach and how you balance good outcomes with commerciality.
Showcase Your Expertise: We want to see your expert knowledge of the regulated advice landscape. Include specific examples of how you've successfully navigated risk management and regulatory requirements in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates like you!
How to prepare for a job interview at Standard Life plc
✨Know Your Stuff
Make sure you brush up on your knowledge of the regulated advice landscape and quality control processes. Familiarise yourself with Standard Life's approach to customer outcomes and experience, as this will show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your expertise in financial services and quality control. Be ready to discuss how you've balanced customer outcomes with conduct risk and commerciality in previous positions.
✨Ask Thoughtful Questions
Come prepared with questions that demonstrate your curiosity about the company and the role. Inquire about their Quality Framework or how they measure success in the Advice business area. This shows you're engaged and thinking critically about the position.
✨Embrace Flexibility
Since the role offers flexible working options, be open about what flexibility means to you. Discuss how you can balance your needs with the company's requirements, which will reflect your understanding of their culture and values.