Standard Life plc in London is seeking a Head of Customer Experience – PRT Operations to lead the customer journey across the BPA and Retirement Solutions business, ensuring a high-quality, well-governed service. You will shape strategy, oversee complaints and outcomes, and collaborate with Trustees, EBCs, advisers, and TPAs to deliver customer-focused improvements while maintaining regulatory compliance.
The role offers a hybrid London office base with flexible working, a strong pension, life
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Head of Customer Experience & Outcomes in London employer: Standard Life plc
Standard Life plc is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Cash Management & Oversight team. With flexible hybrid working arrangements between Telford and Birmingham, employees enjoy a strong benefits package, including a discretionary bonus and opportunities for professional growth, making it a rewarding place to build a career in cash management.
