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- Tasks: Oversee IT applications and services, bridging the gap between IT and business units.
- Company: Join Standard Life, a leading retirement specialist with over 200 years of experience.
- Benefits: Enjoy a competitive salary, 38 days annual leave, excellent pension, and flexible working options.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by supporting organisational transformation and enhancing colleague technology experiences.
- Qualifications: Experience in end-user services, asset management, and delivering tech transformation projects.
The predicted salary is between 55100 - 70000 £ per year.
We have an incredible opportunity to join us here at Standard Life as a Business Service Manager in our Service Operations team within Technical Service Operations.
Job Type: Fixed Term Contract (6-month Duration)
Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 04/05/2026
Salary and benefits: £55,100 – £70,000, 38 days annual leave, excellent pension, 12× salary life assurance, career breaks, income protection, 3× volunteering days and much more.
About the Company: We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures. Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The Role: The Business Service Manager is responsible for overseeing the delivery and management of IT applications and services that support business operations. This role acts as a bridge between IT and business units, ensuring that IT services and applications align with business needs, deliver value, and support organisational transformation goals. The BSM works closely with business stakeholders, IT teams, and external vendors.
What we’re looking for:
- Proven Experience in End User Services: Demonstrated background in managing or delivering end‑user technology services, ensuring reliable support across devices, applications and colleague‑facing platforms.
- Experience in supporting and working with Asset Management: A comprehensive understanding of the current Asset Management setup, including the services, platforms, and applications in use.
- Expertise in Colleague Technology environments: Hands‑on experience with tools, services and platforms that enable colleagues to work effectively (e.g., workplace technology, collaboration tools and device strategies).
- Experience in delivering technology or service‑based transformation projects: A track record of contributing to leading change initiatives within a Service Operations or Technology function, aligning activities to strategic and organisational outcomes.
We Want to Hire the Whole Version of You: We are committed to ensuring that everyone feels accepted and welcome. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you be at your best. We’re reviewing applications as they come in, so apply early to avoid missing out.
Find Out More About Working at Standard Life: Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Business Service Manager in London employer: Standard Life plc
Contact Detail:
Standard Life plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Standard Life on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Standard Life values curiosity and accountability, so think of examples from your past that showcase these traits. Be ready to share how you can contribute to their mission!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience in managing end-user services and technology transformation projects confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Standard Life.
We think you need these skills to ace Business Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Service Manager role. Highlight your experience in end-user services and any relevant technology transformation projects you've been involved in. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background fits with our mission at Standard Life. Don’t forget to mention any specific experiences that relate to asset management or colleague technology environments.
Showcase Your Soft Skills: While technical skills are important, we also value soft skills like curiosity, accountability, and connection. Make sure to weave these into your application, demonstrating how you’ve used them in past roles to drive results and foster collaboration.
Apply Early!: We review applications as they come in, so don’t wait until the last minute! Applying early not only shows your enthusiasm but also gives you a better chance of standing out. Head over to our website and submit your application today!
How to prepare for a job interview at Standard Life plc
✨Know Your Stuff
Make sure you understand the role of a Business Service Manager inside out. Familiarise yourself with the key responsibilities, especially around IT applications and services. Brush up on your knowledge of end-user technology services and asset management to show you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in managing end-user services and delivering transformation projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Connect the Dots
During the interview, highlight how your skills align with Standard Life’s values and goals. Talk about how you can bridge the gap between IT and business units, ensuring that technology supports organisational transformation. This shows you understand their mission and are ready to contribute.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, current challenges they face in service operations, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.