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- Tasks: Lead and coordinate responses to critical IT incidents in a fast-paced environment.
- Company: Dynamic financial services company based in Edinburgh.
- Benefits: Competitive salary, flexible working arrangements, and comprehensive benefits package.
- Why this job: Make a real impact by managing high-stakes incidents and improving IT resilience.
- Qualifications: Extensive experience in incident management and proficiency with tools like ServiceNow.
- Other info: Join a supportive team with opportunities for professional growth.
The predicted salary is between 60000 - 75000 £ per year.
A financial services company in Edinburgh seeks a Major Incident Manager to oversee critical IT incidents. The role involves coordinating responses, stakeholder communication, and adherence to ITIL best practices.
Desired qualifications include significant experience in managing high-impact incidents and proficiency with incident management tools like ServiceNow.
The position offers a competitive salary of £60,000-£75,000 plus benefits. Flexible working arrangements are available, including hybrid options.
Senior Major Incident Lead - IT Resilience in Edinburgh employer: Standard Life plc
Contact Detail:
Standard Life plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Lead - IT Resilience in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT resilience space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Major Incident Lead role.
✨Tip Number 2
Prepare for those interviews by brushing up on ITIL best practices and incident management tools like ServiceNow. We want you to be ready to showcase your expertise and how you can handle high-impact incidents with ease.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for tailored job listings that fit your skills and aspirations, especially in financial services.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind for hiring managers. It shows your enthusiasm for the role and reinforces your commitment to being the best candidate for the job.
We think you need these skills to ace Senior Major Incident Lead - IT Resilience in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing high-impact incidents. We want to see how you've coordinated responses and communicated with stakeholders in past roles, so don’t hold back!
Showcase Your ITIL Knowledge: Since adherence to ITIL best practices is key for this role, we recommend mentioning any relevant certifications or experiences that demonstrate your understanding of these principles. It’ll make you stand out!
Be Specific About Tools: If you’ve worked with incident management tools like ServiceNow, let us know! Be specific about your proficiency and any projects where you’ve used these tools effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Standard Life plc
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL best practices before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing high-impact incidents. This will show that you’re not just familiar with the framework but can also implement it effectively.
✨Showcase Your Incident Management Experience
Prepare specific examples of major incidents you've managed. Highlight your role in coordinating responses and communicating with stakeholders. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with ServiceNow
Since proficiency with incident management tools like ServiceNow is key, ensure you can discuss your experience with it. If you’ve used similar tools, be ready to explain how those experiences translate to using ServiceNow effectively.
✨Emphasise Flexibility and Team Collaboration
Given the hybrid working options, be prepared to talk about how you manage remote teams and maintain effective communication. Share examples of how you’ve collaborated with diverse teams during critical incidents, showcasing your adaptability and teamwork skills.