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- Tasks: Assist pension customers over the phone and provide essential support.
- Company: A leading retirement specialist based in Edinburgh.
- Benefits: Flexible working arrangements and full training provided.
- Why this job: Make a difference by helping others with their retirement needs.
- Qualifications: Excellent communication skills and a willingness to learn.
- Other info: No prior financial services experience required; perfect for students!
The predicted salary is between 22000 - 28000 £ per year.
A retirement specialist in Edinburgh is looking for a Customer Service Representative. This role involves assisting pension customers over the phone, providing them with the necessary information and support.
Ideal candidates will have:
- Excellent communication skills
- A passion for helping others
- The ability to learn new systems
Full training will be provided, making it suitable for those without prior financial services experience. The position offers flexible working arrangements post-training.
Customer Operations Specialist - Flexible Edinburgh (Training) employer: Standard Life plc
Contact Detail:
Standard Life plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist - Flexible Edinburgh (Training)
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be assisting pension customers over the phone, practice active listening and clear speaking. We want you to shine in those conversations!
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you'd handle different situations and what information customers might need. This will help you feel more confident during interviews!
✨Tip Number 3
Don’t forget to showcase your passion for helping others! Share examples from your past experiences where you've gone above and beyond for someone. We love to see that enthusiasm!
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy, and we’ll keep you updated every step of the way. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Operations Specialist - Flexible Edinburgh (Training)
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, make sure to highlight your enthusiasm for customer service. We want to see that you genuinely care about assisting pension customers and making their experience as smooth as possible.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the skills and experiences that align with the Customer Operations Specialist role. We love seeing how you connect your background to what we do.
Highlight Your Communication Skills: Since this role involves assisting customers over the phone, it’s crucial to showcase your communication skills. Use clear and concise language in your application to demonstrate that you can convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Standard Life plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of pension services and customer support. Brush up on common terms and processes so you can speak confidently about them. This will show your potential employer that you're serious about the role.
✨Show Your Passion for Helping Others
During the interview, share examples of how you've helped customers in the past, even if it's not in a financial context. Highlight your communication skills and your genuine desire to assist others. This is key for a Customer Operations Specialist!
✨Be Ready to Learn
Since full training is provided, express your eagerness to learn new systems and processes. Mention any previous experiences where you quickly adapted to new tools or environments. This will demonstrate your flexibility and willingness to grow.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, team dynamics, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team and the company as a whole.