At a Glance
- Tasks: Manage IT service transitions and releases, ensuring smooth operations and quality standards.
- Company: Join Phoenix Group, a leader in retirement savings with a flexible and inclusive culture.
- Benefits: Earn £60,000–£70,000 plus bonuses, private medical cover, and 38 days annual leave.
- Other info: Flexible working options available; we value curiosity, connection, and high standards.
- Why this job: Make a real impact in IT service management while enjoying a supportive work environment.
- Qualifications: Strong knowledge of ITIL, experience in ITSM, and familiarity with tools like JIRA and ServiceNow.
The predicted salary is between 60000 - 70000 £ per year.
We have an incredible opportunity to join us here at Phoenix Group as a Service Transition and Release Manager to join our Service Architecture, Design & Transition team in Technical Service Operations.
Job Type: 18 Month Fixed Term Contract
Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 09/09/26
Salary and benefits:
- £60,000– £70,000 plus 16% bonus
- up to 32% private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days and much more
The role:
The Service Transition and Release Manager plays a critical role in IT Service Management (ITSM), ensuring smooth transitions of IT services and successful releases into live environments. The primary focus of the role will be managing the transition of new applications and services into the live environment, ensuring impacts, risks and readiness are fully understood.
Service Transition Management:
- Develop transition plans, risk assessments, and mitigation strategies.
- Oversee and manage the end-to-end transition of new or changed IT services into operational use.
- Work closely with Service Design and Architecture to ensure only quality designs are ready for transition, and feedback from lessons learned activities are shared.
Release Management:
- Manage and/or oversee release cycles, including major, minor, and emergency releases.
- Ensure releases meet business requirements and quality standards through testing and validation.
Stakeholder Engagement:
- Work closely with cross-functional teams, including development, operations, and business units.
- Attend and contribute in relevant Change, Release and Project Community of Practices (CoP).
Process Improvement:
- Identify and drive continuous improvement in transition and release processes.
- Implement automation tools and frameworks to streamline release cycles.
Governance and Compliance:
- Ensure compliance with ITIL/ITSM standards and organisational policies.
What are we looking for?
- Strong knowledge of ITIL framework, particularly Service Transition and Release Management processes.
- Good understanding of Non-Functional requirements (NFRs) and Test Environment Management (TEM).
- Understanding of DevOps and Agile practices.
- Demonstrable experience within an ITSM role with a focus on service transition, release management and service introduction.
- Proficient in tools like JIRA, ServiceNow, or similar.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Service Transition & Release Manager (18 Months) in Birmingham employer: Standard Life plc
Standard Life plc is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Cash Management & Oversight team. With flexible hybrid working arrangements between Telford and Birmingham, employees enjoy a strong benefits package, including a discretionary bonus and opportunities for professional growth, making it a rewarding place to build a career in cash management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition & Release Manager (18 Months) in Birmingham
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Standard Life plc that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Transition & Release Manager (18 Months) in Birmingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Standard Life plc, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Standard Life plc can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Standard Life plc will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Standard Life plc
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Standard Life plc. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Standard Life plc.
