At a Glance
- Tasks: Lead a vibrant night team, ensuring exceptional guest experiences and smooth operations.
- Company: Join The Standard, a culturally engaged hotel with a unique and inclusive spirit.
- Benefits: Enjoy competitive pay, holiday perks, discounts, and a supportive work environment.
- Other info: Flexible shifts, exciting challenges, and opportunities for personal growth await you.
- Why this job: Be part of a dynamic team that celebrates individuality and creativity every night.
- Qualifications: Experience in hospitality management and a passion for guest service required.
The predicted salary is between 39270 - 39270 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a real cultural life, an inclusive spirit and true creative attitude. At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces.
We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Night Manager.
Your RoleAs our Night Manager, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning. Based on the front desk, you will be in charge of delegating tasks to the team ensuring that we provide our guests with an unparalleled level of hospitality.
You will report into our Front of House Manager and liaise with our Guest Experience and Duty Managers ensuring that overnight complaints are handled effectively, glitches logged and the appropriate service recovery is actioned. You’ll also have a meticulous eye for detail and work in partnership with the Housekeeping to oversee all accommodation services on the day.
You’ll be responsible for preparing a number of hotel reports for the next day, undertake the hotel night audit and credit checks for in-house guests' bills. As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, emergency situations, maintenance issues or something completely left field.
Requirements- A proven background within busy Front Desk operations, ideally as a Night / Duty Manager gained in a similar ‘Lifestyle’ or boutique hotel sector.
- To be a night owl (happy to work between the hours of 8:00pm and 8:00am).
- A cool head, able to proactively handle any situation or emergency with ease.
- Exceptional administration, accounting and organisation skills with great attention to detail and ability to supervise a team.
- Fluency in English; speakers of other key international languages are welcome.
- Experience of using Opera PMS and Opera Cloud is preferred.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include- Accommodation Service Charge & Commission incentive Schemes.
- 28 Days Holiday, rising to 33 Days with service.
- Meals on Duty.
- Pension Scheme.
- Life Assurance (4 x Annual Salary).
- Medical Assistance (including online GP and Physio).
- Employee Assistance Programme with Well-being service.
- Worldwide Travel Discounts via The Standard Advantage platform.
- Employee & Family Rates across all Hyatt properties.
- In-house Experience Programme.
- F&B Discounts ranging from 25-50%.
- Recruitment Referral Bonus up to £1,000.
- Tuition Aid Scheme & subsidised training.
- Season Ticket Loan & Bike 2 Work Scheme.
- Social Committee with regular monthly social activities.
Night Manager - Boutique Front Desk Lead (4on/4off) employer: Standard International Management, LLC.
The Standard is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging individuality and creativity among its team members. With a focus on employee growth, the company offers extensive benefits including a generous holiday allowance, medical assistance, and opportunities for professional development, all while being situated in the culturally rich environment of London. As a Night Manager, you will thrive in a dynamic atmosphere where no two nights are the same, supported by a passionate team dedicated to delivering unparalleled hospitality.
Contact Details:
Standard International Management, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - Boutique Front Desk Lead (4on/4off)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get that interview, let your unique vibe shine through. The Standard is all about individuality, so don’t be afraid to express yourself and share your experiences that make you stand out.
✨Tip Number 3
Prepare for the unexpected! As a Night Manager, you’ll face all sorts of situations. Think about how you’d handle various scenarios and be ready to discuss them in your interview. It shows you’re adaptable and ready for anything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Standard team. So, what are you waiting for? Get your application in!
We think you need these skills to ace Night Manager - Boutique Front Desk Lead (4on/4off)
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about crafting a perfect CV or cover letter. Instead, let your personality shine through and show us what makes you unique. Remember, we’re all about celebrating individuality!
Tailor Your Application:Make sure to tailor your application to the Night Manager role. Highlight your experience in front desk operations and any leadership roles you've had. We love seeing how your background aligns with our ‘Anything but Standard’ ethos!
Show Your Passion:Let us know why you’re excited about this role and working at The Standard. Share your passion for hospitality and how you thrive in high-energy environments. We’re looking for someone who’s not just qualified, but genuinely enthusiastic about joining our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of our vibrant team!
How to prepare for a job interview at Standard International Management, LLC.
✨Show Your Personality
The Standard is all about individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they’ve shaped your approach to hospitality. Remember, they’re looking for someone who embodies their ‘Anything but Standard’ ethos!
✨Demonstrate Leadership Skills
As a Night Manager, you’ll be supervising a team, so it’s crucial to showcase your leadership abilities. Prepare examples of how you’ve successfully managed teams in high-pressure situations, handled guest complaints, or resolved emergencies. This will show that you can keep calm and lead effectively when things get hectic.
✨Know the Hotel Inside Out
Do your homework on The Standard and its unique offerings. Familiarise yourself with their services, culture, and any recent events or news. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vibrant atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of scenarios you might face as a Night Manager and how you would tackle them. Practising these responses will help you feel more confident and ready to impress during the interview.
