At a Glance
- Tasks: Lead a vibrant overnight team, ensuring exceptional guest experiences and smooth operations.
- Company: Join The Standard, a culturally engaged hotel with a unique and inclusive spirit.
- Benefits: Enjoy competitive pay, accommodation perks, holiday increases, and wellness support.
- Other info: Flexible shifts, social activities, and opportunities for personal growth await you!
- Why this job: Be part of a dynamic environment where no two nights are ever the same!
- Qualifications: Experience in hospitality management and a passion for guest service required.
The predicted salary is between 28000 - 42000 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a real cultural life, an inclusive spirit and true creative attitude. At the cultural heart‑beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces.
We are looking for a Night Manager who will embody our ‘Anything but Standard’ ethos. As our Night Manager, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning.
Your responsibilities will include:
- Delegating tasks to the team ensuring that we provide our guests with an unparalleled level of hospitality.
- Reporting into our Front of House Manager and liaising with our Guest Experience and Duty Managers.
- Overseeing all accommodation services and ensuring room allocations, VIPs and guest arrivals are handled seamlessly.
- Preparing hotel reports for the next day, undertaking the hotel night audit and credit checks for in-house guests' bills.
- Handling guest complaints, emergency situations, maintenance issues or unexpected events.
You will need to have serious stamina and passion, be highly social, upbeat and friendly; confident and able to handle pressure well. You should thrive in a high volume, high energy environment and be able to work both independently and as part of a wider management team.
Requirements include:
- A proven background within busy Front Desk operations, ideally as a Night / Duty Manager in a similar ‘Lifestyle’ or boutique hotel sector.
- Being a night owl, happy to work between the hours of 8:00pm and 8:00am.
- Exceptional administration, accounting and organisation skills with great attention to detail.
- Fluency in English, with additional languages welcomed.
- Experience of using Opera PMS and Opera Cloud is preferred.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits include:
- Accommodation Service Charge & Commission incentive Schemes
- 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Hyatt properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Night Manager employer: Standard International Management, LLC.
The Standard is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging individuality and creativity among its team members. As a Night Manager, you will enjoy a range of benefits including competitive pay, generous holiday allowances, and opportunities for personal growth through training and development programmes. Located in the heart of London, The Standard offers a dynamic environment where no two nights are the same, making it an exciting place to build your career in hospitality.
Contact Details:
Standard International Management, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Standard or similar venues. A friendly chat can open doors and give you insider info on what they’re really looking for in a Night Manager.
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers, let your unique vibe shine through. Remember, The Standard is all about individuality, so don’t be afraid to express yourself and share your passion for hospitality.
✨Tip Number 3
Prepare for the unexpected! As a Night Manager, you’ll face all sorts of challenges. Think about how you’d handle tricky situations and be ready to share those stories during interviews. It’ll show you’re calm under pressure and ready for anything!
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you’re genuinely interested in joining our team at The Standard. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about making your CV look like everyone else's. Show us your unique perspective and personality – that’s what we’re all about!
Tailor Your Application:Make sure to highlight your relevant experience in hospitality, especially any roles similar to Night Manager. We love seeing how your background fits with our ‘Anything but Standard’ ethos.
Show Off Your Skills:Don’t hold back on showcasing your skills in guest relations, team leadership, and problem-solving. We’re looking for someone who can handle anything that comes their way, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Standard International Management, LLC.
✨Know the Brand
Before your interview, dive deep into The Standard's ethos and culture. Understand their 'Anything but Standard' approach and think about how your unique perspective aligns with their values. This will help you demonstrate that you're not just another candidate, but someone who truly fits into their vibrant team.
✨Showcase Your Leadership Skills
As a Night Manager, you'll be leading a small team during the night shift. Prepare examples of how you've successfully managed teams in high-pressure situations. Highlight your ability to remain calm and proactive, especially when dealing with guest complaints or emergencies.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a guest complaint or an emergency. Think through your responses ahead of time, focusing on your problem-solving skills and how you would ensure a seamless experience for guests, even in challenging circumstances.
✨Demonstrate Your Attention to Detail
The role requires meticulous attention to detail, especially when overseeing accommodation services and preparing reports. Bring examples of how you've maintained high standards in previous roles, whether it's through organisation, administration, or ensuring guest satisfaction.
