At a Glance
- Tasks: Lead a vibrant night team, ensuring exceptional guest experiences and smooth operations.
- Company: Join The Standard, a culturally engaged hotel with a unique spirit.
- Benefits: Enjoy competitive pay, holiday perks, and discounts across Hyatt properties.
- Other info: Flexible shifts, social activities, and opportunities for personal growth.
- Why this job: Be part of a dynamic environment where your individuality shines.
- Qualifications: Experience in hospitality management and a passion for guest service.
The predicted salary is between 39270 - 39270 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a real cultural life, an inclusive spirit and true creative attitude. At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event and guest spaces.
We are now looking for a Night Manager who will embody our ‘Anything but Standard’ ethos! As our Night Manager, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning.
Your responsibilities will include:
- Delegating tasks to the team ensuring that we provide our guests with an unparalleled level of hospitality.
- Reporting into our Front of House Manager and liaising with our Guest Experience and Duty Managers to handle overnight complaints effectively.
- Working in partnership with Housekeeping to oversee all accommodation services.
- Preparing hotel reports for the next day, undertaking the hotel night audit and credit checks for in-house guests' bills.
- Remaining calm during challenging situations involving guest complaints, emergency situations, or maintenance issues.
This role requires serious stamina and passion, being highly social, upbeat and friendly; confident and able to handle pressure well; thriving in a high volume, high energy environment.
To be successful, you will need:
- A proven background within busy Front Desk operations, ideally as a Night/Duty Manager in a similar ‘Lifestyle’ or boutique hotel sector.
- To be a night owl, happy to work between the hours of 8:00pm and 8:00am.
- A cool head, able to proactively handle any situation or emergency with ease.
- Exceptional administration, accounting and organisation skills with great attention to detail.
- Fluency in English, with additional international languages welcomed.
- Experience of using Opera PMS and Opera Cloud is preferred.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits include:
- Accommodation Service Charge & Commission incentive Schemes
- 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Hyatt properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Night Manager - Boutique Front Desk Lead (4on/4off) in London employer: Standard International Management, LLC.
The Standard London is an exceptional employer that champions individuality and creativity, making it a vibrant place to work. With a strong focus on employee well-being, we offer a range of benefits including generous holiday allowances, medical assistance, and opportunities for professional growth through our Tuition Aid Scheme. Our inclusive work culture encourages team members to express themselves while engaging with guests in a dynamic environment, ensuring that every night brings new and exciting challenges.
Contact Details:
Standard International Management, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - Boutique Front Desk Lead (4on/4off) in London
✨Tip Number 1
Get to know the hotel culture! Before your interview, spend some time researching The Standard and its unique vibe. This will help you connect with the team and show that you're genuinely interested in being part of their lively atmosphere.
✨Tip Number 2
Practice your people skills! As a Night Manager, you'll be engaging with guests and leading a team. Role-play common scenarios with friends or family to boost your confidence and prepare for any situation that might pop up during your shift.
✨Tip Number 3
Show off your individuality! The Standard values unique perspectives, so don’t be afraid to let your personality shine through in interviews. Share your experiences and how they’ve shaped your approach to hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at The Standard. Don’t miss out on this opportunity!
We think you need these skills to ace Night Manager - Boutique Front Desk Lead (4on/4off) in London
Some tips for your application 🫡
Be Yourself:We want to see the real you! Don’t stress about crafting a perfect CV or cover letter. Instead, let your personality shine through and show us what makes you unique.
Tailor Your Application:Make sure to highlight your relevant experience in hospitality, especially any roles that involved night management or front desk operations. We love seeing how your background aligns with our ‘Anything but Standard’ ethos!
Show Your Passion:Let us know why you’re excited about this role! Share your enthusiasm for working in a vibrant, high-energy environment and how you thrive under pressure. We’re looking for someone who’s as passionate about hospitality as we are.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Standard International Management, LLC.
✨Know Your Night Manager Role
Before the interview, dive deep into what being a Night Manager at The Standard entails. Familiarise yourself with the responsibilities like supervising the overnight team and handling guest queries. This will help you articulate how your experience aligns with their unique approach.
✨Showcase Your Personality
The Standard values individuality, so don’t hold back! Be yourself during the interview and let your personality shine through. Share stories that highlight your vibrant energy and how you’ve handled challenging situations in the past.
✨Prepare for Real-Life Scenarios
Expect to discuss how you would handle various situations, from guest complaints to emergency scenarios. Think of examples from your previous roles where you demonstrated calmness and effective problem-solving under pressure.
✨Highlight Your Team Leadership Skills
As a Night Manager, you'll be leading a small team. Prepare to discuss your leadership style and how you motivate others. Share specific instances where you successfully delegated tasks or resolved conflicts within a team setting.
