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- Tasks: Be the friendly voice for our guests, managing reservations and ensuring a seamless experience.
- Company: Join The Standard, a culturally vibrant hotel with a unique approach to hospitality.
- Benefits: Enjoy competitive pay, travel discounts, and a range of employee perks.
- Why this job: Make genuine connections and be part of a dynamic team that celebrates individuality.
- Qualifications: Experience in customer service is great, but a passion for people is essential.
- Other info: Flexible shifts and a fun work environment with regular social activities.
The predicted salary is between 13 - 16 £ per hour.
The Standard is one of the most culturally engaged hotels in the world, with a real cultural life, an inclusive spirit, and a true creative attitude. Our team brings to life our spaces, engages with our guests, and vibrates social energy across our numerous bars, restaurants, event, and guest spaces.
We are looking for a confident, people-focused Guest Services Agent to be the friendly voice behind our hotel’s reservations and guest communications. You’ll take ownership of the conversations that matter most, managing and amending reservations with accuracy and care, supporting guests with questions and requests, and keeping our systems up to date across various platforms.
Your responsibilities will include:
- Answering both internal and external calls
- Managing and amending reservations
- Supporting guests with questions and requests
- Keeping financial details secure, processing deposits and payments
- Following up on no-shows
- Ensuring every arrival is prepared for the Front Office team
- Responding to queries and managing shared inboxes
If you’re organised, confident on the phone, great with detail, and love making people feel looked after, this role puts you at the centre of it all.
Requirements:
- Prior experience as a phone agent with the ability to engage and connect with a wide range of guests
- Experience in a similar ‘Lifestyle’ or boutique hotel sector is advantageous
- Sociable, motivated, and pro-active; acting with professionalism and positivity
- Highly organised with great attention to detail
- Fluency in English is essential; any additional languages are a plus
- Flexible approach to working hours, including occasional weekend cover
Benefits Include:
- Uniform & on-site laundry service
- Pension Scheme
- Life Assurance (2 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Guest Services & PBX Agent employer: Standard International Management, LLC.
Contact Detail:
Standard International Management, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & PBX Agent
✨Tip Number 1
Get to know the vibe of The Standard! Before your interview, dive into their culture and values. This way, you can show how your unique personality fits right in with their 'Anything but Standard' ethos.
✨Tip Number 2
Practice your phone skills! Since you'll be the friendly voice for guests, try role-playing common scenarios with a friend. This will help you feel more confident and ready to engage with a diverse range of guests.
✨Tip Number 3
Be yourself! The Standard is all about individuality, so don’t hold back on showcasing your unique flair during interviews. Share your experiences and how they’ve shaped your approach to guest services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of The Standard team. Let’s get you that job!
We think you need these skills to ace Guest Services & PBX Agent
Some tips for your application 🫡
Be Yourself: At StudySmarter, we love individuality! When writing your application, let your personality shine through. Don’t be afraid to express what makes you unique and how that aligns with our ‘Anything but Standard’ ethos.
Keep It Concise: We appreciate clarity and brevity. Instead of a lengthy CV, focus on highlighting your relevant experience and skills in a clear and engaging way. Remember, quality over quantity!
Show Your Passion for Service: As a Guest Services Agent, your love for helping others is key. In your application, share specific examples of how you've gone above and beyond for guests or customers in the past. We want to see that genuine flair for service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Standard. Let’s get started!
How to prepare for a job interview at Standard International Management, LLC.
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Standard's ethos and values. Understand what makes them unique and how they engage with their guests. This will help you demonstrate your alignment with their culture and show that you’re genuinely interested in being part of their team.
✨Show Off Your Personality
The Standard is all about individuality, so don’t be afraid to let your personality shine through during the interview. Share personal stories or experiences that highlight your flair for service and ability to connect with diverse guests. Remember, they want to see the real you!
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice answering calls in a friendly and professional manner. You could even role-play with a friend to simulate guest interactions. This will help you feel more confident and prepared to handle any questions or requests that come your way.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and helps you understand more about the team dynamics and expectations. Consider asking about the types of events they host or how they celebrate individuality within the team.