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- Tasks: Lead the front desk team, ensuring exceptional guest experiences and smooth operations.
- Company: The Standard is a vibrant hotel known for its cultural engagement and creative atmosphere.
- Benefits: Enjoy perks like 28-33 days holiday, meals on duty, travel discounts, and a supportive work environment.
- Why this job: Join a dynamic team where individuality is celebrated and every day brings new excitement.
- Qualifications: 1+ years in a customer-facing role; hospitality experience preferred but not essential.
- Other info: Flexible hours required; must be eligible to work in the UK.
The predicted salary is between 29640 - 33000 £ per year.
Front Desk Shift Leader · £29,640 per year (£14.25 per hour) + Accommodation Service Charge (Circa £33,000 per year) · Full Time (including evenings and weekends)
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling…
At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).
We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Shift Leader at The Standard, London, we’d love to hear from you!
At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Shift Leader .
Your role
As a Front Desk Shift Leader , you\’ll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You\’ll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you\’ll be a superstar, ensuring that their experience at The Standard in London is anything but standard!
You\’ll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you\’ll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Do You Have What It Takes to Be a Front Desk Shift Leader at The Standard?
You’ll ideally have around 1+ years’ prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!
In addition to this you will also need…
- Proven background in a customer-facing role, ideally in a \’lifestyle\’ or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera Cloud is beneficial however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
- The go-to person guests can count on when they have a complaint.
If you think you have what it takes to be a Front Desk Shift Leader at The Standard, we’d love to hear from you!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
- Accommodation Service Charge
- Prorata – 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
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Front Office Shift Leader employer: Standard International Management, LLC.
Contact Detail:
Standard International Management, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with The Standard's unique culture and values. Understanding their emphasis on individuality and vibrant guest experiences will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to create memorable experiences, which is key for the Front Desk Shift Leader position.
✨Tip Number 3
Network with current or former employees of The Standard if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Given the fast-paced environment at The Standard, demonstrating your ability to remain calm and effective under pressure will set you apart from other candidates.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise any previous work in lifestyle or boutique hotels, and showcase your ability to handle high-energy environments.
Craft a Unique Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your flair for service and ability to build genuine relationships with guests.
Showcase Your Skills: In your application, highlight your exceptional organisational skills and attention to detail. If you have experience with Opera Cloud or similar systems, be sure to mention it, even if training will be provided.
Express Your Passion: Convey your passion for hospitality and your understanding of what makes The Standard unique. Share why you want to be part of their vibrant team and how you can contribute to creating memorable guest experiences.
How to prepare for a job interview at Standard International Management, LLC.
✨Show Your Personality
The Standard values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they shape your approach to hospitality.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to anticipate needs and create memorable experiences, as this is crucial for a Front Desk Shift Leader.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as guest complaints or high-pressure scenarios. Think about your past experiences and how you resolved similar issues effectively.
✨Research The Standard
Familiarise yourself with The Standard's culture, values, and offerings. Being knowledgeable about the hotel will show your genuine interest in the role and help you connect with the interviewers.
