At a Glance
- Tasks: Engage with guests, ensuring seamless arrivals and departures while providing exceptional hospitality.
- Company: The Standard is a vibrant hotel known for its cultural engagement and creative atmosphere.
- Benefits: Enjoy perks like accommodation service charge, holiday days, meals on duty, and worldwide travel discounts.
- Other info: Fluency in English required; additional languages are a bonus. Full training provided for Opera PMS.
- Why this job: Join a dynamic team that celebrates individuality and offers a lively work environment in the heart of London.
- Qualifications: 1+ years in a customer-facing role; flexibility with hours and strong organisational skills are essential.
The predicted salary is between 28642 - 30000 £ per year.
Front Desk Agent · £29,494 per year (£14.18 per hour) + Accommodation Service Charge · Full Time (including evenings and weekends)
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...
At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).
We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Agent at The Standard, London, we’d love to hear from you!
At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Agents.
Your role
As a Front Desk Agent, you'll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You'll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you'll be a superstar, ensuring that their experience at The Standard in London is anything but standard!
You’ll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Do You Have What It Takes to Be a Front Desk Agent at The Standard?
You’ll ideally have around 1+ years’ prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn’t know they had!
In addition to this you will also need….
- Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera PMS is beneficial however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment
If you think you have what it takes to be a Front Desk Agent at The Standard, we’d love to hear from you!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
- Prorata - 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Employee & Family Rates across all Hyatt Hotels
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
Front Desk Agent in London employer: Standard International Management, LLC.
Standard International Management, LLC. is an exceptional employer that fosters a vibrant work culture centred around music and creativity in the heart of London. With competitive benefits such as private medical insurance, generous annual leave, and exclusive discounts at Hyatt Hotels, employees are supported both personally and professionally. The company prioritises employee growth, offering opportunities to engage with diverse artists and partners, making it an ideal place for those passionate about live events and cultural programming.
Contact Details:
Standard International Management, LLC. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent in London
✨Tip Number 1
Familiarise yourself with The Standard's unique culture and values. Understanding their emphasis on individuality and vibrant guest experiences will help you align your personality and approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to create memorable experiences, which is key for a Front Desk Agent.
✨Tip Number 3
Be ready to discuss your flexibility with working hours. Since the role requires shifts, evenings, and weekends, highlighting your adaptability will show that you're committed to meeting the hotel's needs.
✨Tip Number 4
Brush up on your knowledge of London and its attractions. Being able to provide insightful recommendations to guests will set you apart and demonstrate your enthusiasm for the city and the role.
We think you need these skills to ace Front Desk Agent in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer-facing roles. Emphasise any previous work in lifestyle or boutique hotels, and showcase your ability to handle high-energy environments.
Craft a Unique Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at The Standard and how your individual flair aligns with their vibrant culture.
Showcase Your Skills:In your application, highlight your exceptional administrative and organisational skills. Provide examples of how you've successfully managed multiple tasks in a busy environment, as this is crucial for a Front Desk Agent.
Express Your Passion for Hospitality:Convey your passion for providing outstanding service. Share experiences where you went above and beyond for guests, demonstrating your commitment to creating memorable experiences.
How to prepare for a job interview at Standard International Management, LLC.
✨Show Your Personality
The Standard values individuality, so don’t be afraid to let your personality shine through during the interview. Share your unique experiences and how they shape your approach to hospitality.
✨Demonstrate Enthusiasm
As a Front Desk Agent, being upbeat and friendly is crucial. Make sure to express your enthusiasm for the role and the hotel’s vibrant culture. This will show that you’re a great fit for their team.
✨Prepare for Customer Scenarios
Think about common guest scenarios you might encounter and how you would handle them. Being able to discuss specific examples of how you've provided excellent service in the past will impress the interviewers.
✨Research The Standard
Familiarise yourself with The Standard's ethos and offerings. Understanding their cultural engagement and unique services will help you articulate why you want to work there and how you can contribute to their mission.
