Senior Support Specialist

Job Summary

Technology power’s Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.

We are looking for a candidate for providing application support for the bank’s strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations.

The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills.

The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.

Key Responsibilities

• BAU Application support for the Financial Markets Ecommerce business Products.
• Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform
• Drive high severity incidents and conclude to resolution
• Perform root cause analysis and problem management effectively through engagement of multiple teams
• Liaising with multiple teams within and outside the bank to resolve key production impacting issues
• Coordination and implementation of release deployments and major infrastructure delivery
• Continuously look for opportunities to increase efficiency within the team
• Put forward ideas to improve automation and/or efficiency, and own through to implementation
• Drive best practices within the wider production support team
• Own and define roadmap for Monitoring and automation requirements of the platform
• Operational Risk Management.
• Participate and strengthen the Disaster Recovery/BCM drills
• Performance/stability reviews/improvements
• Adhere to Change Control and Fault Reporting Procedures
• Participate in weekend on-call and public holiday support rota

Qualifications & Skills

• At least 8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications.
• Good understanding of ITIL processes (Incident, Change and Problem Management).
• Very good knowledge of ITRS Geneos / Oracle SQL / KDB
• Proficiency in operating in Linux env.
• Strong shell/Perl/Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
• Experience working with Ansible, Docker, GIT/Bitbucket, ELK stack, Grafana etc

Benefits

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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