Production Support Engineer, Payments and Clearing

Are you ready to lead and drive innovation at the intersection of Development and Operations? We are looking for a Production Support Engineer to manage global teams, optimize operational efficiency, and ensure 99.9% uptime for critical services. In this role, you'll own the observability platform, manage high-impact incidents, and drive automation to reduce manual tasks. If you’re passionate about enhancing application resiliency and have a strong background in modern DevOps practices, this opportunity is for you!

Key Responsibilities

• Incident Management: Lead global teams in managing critical incidents, working closely with subject matter experts to identify root causes and implement lasting solutions.
• Operational Efficiency: Drive automation and tooling improvements to eliminate manual tasks, optimize system performance, and enhance service stability.
• Resiliency Planning: Enhance the resiliency of applications and infrastructure through self-healing systems, automated failovers, and proactive capacity management.
• Monitoring & Observability: Ensure end-to-end traceability of critical user service journeys and optimize monitoring systems to reduce false positives.
• Stakeholder Communication: Serve as a key communication link between management, technical teams, and business stakeholders, providing regular updates on issues and progress.
• Team Leadership: Guide, mentor, and nurture the strengths of the SRE team, fostering a collaborative and innovative culture that drives high performance.

Skills and Qualifications

• Skills: Previous experience in front office trading support is an advantage (FX /Rates/ capital markets technology front office support).
• Automation & Tooling: Expertise in automating manual tasks and improving technical processes using tools such as Chef, Ansible, Puppet, and Rundeck.
• Technical Leadership: Strong problem-solving skills, with the ability to lead teams in complex and dynamic environments.
• Resiliency & Uptime Management: Experience ensuring system resilience and high availability through capacity planning and self-healing mechanisms.
• Stakeholder Engagement: Proven ability to manage relationships with senior business users and global IT leadership.

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field.
• Experience: Extensive experience in IT (Development, Production Support, DevOps, SRE), with demonstrated success in team leadership or management.
• Technical Proficiency: Programming/Scripting: Experience with Python, Shell scripting, or equivalent.
• Messaging Systems: Proficiency with Apache Kafka, IBM MQ, Solace, or similar.
• Operating Systems: Strong knowledge of UNIX/Linux, AIX.
• Monitoring Systems: Familiarity with Prognosis, Prometheus, ITRS, Splunk, or similar tools.
• DevOps Tools: Expertise with Chef, Ansible, Puppet, Rundeck, and other automation tools.
• Other Systems: Control-M, Elastic, Networking, Oracle Database.

What You’ll Bring

• Innovation: A drive for automation and continuous improvement in production service and stability.
• Leadership: Excellent team management and collaboration skills, with a focus on developing talent and fostering a positive work environment.
• Problem-Solving: Ability to address complex issues under pressure and implement scalable, resilient solutions.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.