At a Glance
- Tasks: Provide application support for our cutting-edge ecommerce FX platform and collaborate with trading teams.
- Company: Join Standard Chartered Bank, a leader in innovative financial technology solutions.
- Benefits: Enjoy competitive salary, flexible working options, and extensive wellbeing support.
- Other info: Be part of an inclusive culture that values diversity and continuous learning.
- Why this job: Make a real impact in the financial markets while enhancing your technical skills.
- Qualifications: 8+ years in production support, strong technical skills, and experience with risk management applications.
The predicted salary is between 70000 - 90000 £ per year.
Job Summary
Technology power’s Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
We are looking for a candidate for providing application support for the bank’s strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations.
The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills.
The candidate should be adept in prioritizing and judging the nature of the issues and be able to context switch between issues and address and resolve them.
Key Responsibilities
- BAU Application support for the Financial Markets Ecommerce business Products.
- Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform
- Drive high severity incidents and conclude to resolution
- Perform root cause analysis and problem management effectively through engagement of multiple teams
- Liaising with multiple teams within and outside the bank to resolve key production impacting issues
- Coordination and implementation of release deployments and major infrastructure delivery
- Continuously look for opportunities to increase efficiency within the team
- Put forward ideas to improve automation and/or efficiency, and own through to implementation
- Drive best practices within the wider production support team
- Own and define roadmap for Monitoring and automation requirements of the platform
- Operational Risk Management.
- Participate and strengthen the Disaster Recovery/BCM drills
- Performance/stability reviews/improvements
- Adhere to Change Control and Fault Reporting Procedures
- Participate in weekend on-call and public holiday support rota
Qualifications & Skills
- At least 8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications.
- Good understanding of ITIL processes (Incident, Change and Problem Management).
- Very good knowledge of ITRS Geneos / Oracle SQL / KDB
- Proficiency in operating in Linux env.
- Strong shell/Perl/Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance
- Experience working with Ansible, Docker, GIT/Bitbucket, ELK stack, Grafana etc
Benefits
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
- #J-18808-Ljbffr
Senior Support Specialist in London employer: Standard Chartered
At STANDARD CHARTERED, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. Located in one of the most dynamic regions, we offer exceptional growth opportunities, competitive benefits, and a commitment to professional development, making us an excellent employer for those seeking meaningful and rewarding careers in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Standard Chartered. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Standard Chartered before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Standard Chartered:Your cover letter is your chance to shine! Tell us why you want to work at Standard Chartered specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Standard Chartered!
How to prepare for a job interview at Standard Chartered
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
