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- Tasks: Support Relationship Managers in achieving financial targets and enhance client relationships through excellent service.
- Company: Join a global bank committed to making a positive impact for clients and communities.
- Benefits: Competitive salary, flexible working, generous leave, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team that values diversity and innovation while making a real difference.
- Qualifications: Fluent Mandarin required; financial qualifications and tertiary education preferred.
- Other info: Embrace a culture of continuous learning and growth in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Manager will assist assigned Relationship Managers to achieve financial targets by providing strong support function. Client Services Manager will also assist in deepening existing client relationships through excellent customer service and will provide excellent customer service to existing and prospective clients.
Key Responsibilities
- Develop relationships within sphere of influence to achieve goals, satisfy customer needs, and resolve problems.
- Drive a consistent level of standardisation across the RMs and CSMs, leading to maximised productivity and improved efficiencies across all activities.
- Foster an environment that supports effective teamwork across the organisation.
- Assist assigned RMs to achieve financial targets by providing strong support function.
- Provide accurate and timely support to Relationship Managers.
- Produce high quality phone and written correspondence to clients.
- Respond to client/RM investigations by phone/fax/e-mail.
- Spot cross-sell opportunities and refer to Relationship Managers where appropriate.
- Refer all sales and upgrade opportunities to Relationship Managers.
- Manage the preparation of Client Due Diligence (CDD) reviews and ensure deadlines are met, and follow up on issues raised as required by Relationship Manager.
- Liaise with other Departments where necessary, promptly inform Relationship Managers and the management team of any complaints.
- Deal with and process payments, deposits, securities transactions and credit applications accurately and within deadlines and follow up with any queries.
- Call back to clients to verify high risk payments, change of addresses, enquiries and various administrative matters.
- Constantly challenge processes and procedures with a view to streamlining and simplifying, to reduce waste and improve service offered to internal and external clients.
- Daily review of overdraft, account balance and deposit reports.
- Manage Account Opening documentation and queries as required.
Skills and Experience
- A financial qualification would be advantageous.
- Tertiary education preferred.
- Managing Conduct experience.
- Managing Risk experience.
- Fluent Mandarin - mandatory.
- Cantonese - good to have but preferable.
About Standard Chartered
We are an international bank, nimble enough to act, big enough for impact. For more than 170 years, we have worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you are looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
What we offer
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Associate Director, Client Services in London employer: Standard Chartered
Contact Detail:
Standard Chartered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Have a quick, engaging summary of your skills and experiences ready to go, so you can impress them in a flash.
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s super easy to navigate and find the right role for you!
We think you need these skills to ace Associate Director, Client Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Service Skills: Since this role is all about excellent customer service, share specific examples of how you've gone above and beyond for clients in the past. We love hearing about your successes and how you’ve built strong relationships!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Standard Chartered
✨Know Your Client Services Inside Out
Make sure you understand the key responsibilities of the Associate Director, Client Services role. Familiarise yourself with how to deepen client relationships and provide excellent customer service. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Teamwork Skills
Since teamwork is crucial for this position, prepare examples of how you've successfully collaborated with others in the past. Think about specific situations where you helped achieve goals or resolved problems through effective partnership. This will highlight your ability to work well within a team.
✨Prepare for Financial Discussions
Brush up on your financial knowledge, especially if you have a financial qualification. Be ready to discuss how you can assist Relationship Managers in achieving their financial targets. This shows that you’re not just about customer service but also understand the financial side of the business.
✨Practice Your Mandarin and Communication Skills
Fluency in Mandarin is mandatory, so be prepared to demonstrate your language skills during the interview. Additionally, practice producing high-quality written and verbal correspondence, as this is a key part of the role. Clear communication will set you apart from other candidates.
