Job SummaryAre you passionate about technology and eager to build a career at the intersection of IT and global financial markets? We are looking for an ambitious and technically curious FMIS Technical Analyst to join our Financial Markets Infrastructure Services (FMIS) team.As an FMIS Technical Analyst, you will learn and develop expertise in supporting the technology ecosystem used by Financial Markets professionals.
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Working alongside experienced engineers and business stakeholders, you will provide technical support across desktop environments, market data platforms, trading systems, telecommunications infrastructure, and business continuity solutions.You will play a key role in maintaining a secure, resilient, and high-performing trading floor environment while gaining valuable exposure to financial products, market operations, and enterprise technology platforms.Key ResponsibilitiesTechnical Support & OperationsProvide 1st, 2nd and 3rd line technical support across Financial Markets technology platforms.Support trading floor users with desktop, laptop, mobile, and peripheral technologies.Troubleshoot and resolve issues involving Windows, Microsoft Office, Active Directory, email, and collaboration tools.Support trader voice and telecommunications systems, including handsets, headsets, turrets, and voice recording solutions.Assist with user administration, profile management, and access provisioning.Trading & Market Data SystemsSupport market data platforms such as Bloomberg and Refinitiv.Develop knowledge of trading applications and financial market technologies.Help maintain availability and performance of critical business systems used by trading and dealing teams.Assist with transaction systems and associated infrastructure.Service Management & Continuous ImprovementManage incidents, problems, service requests, and changes using ServiceNow.Contribute to root cause analysis and high-severity incident management.Monitor service quality and identify opportunities for improvement.Ensure compliance with technology standards, operational procedures, and support processes.QualificationsDegree in Information Technology, Computer Science, Computer Engineering, or a related disciplinePrevious IT support experience (Helpdesk, Desktop Support, Technical Support, or Infrastructure Support) is advantageous.Experience within banking, financial services, or trading environments is beneficial but not requiredExposure to project delivery or technology operations is a plus.Technical SkillsGood understanding of Windows operating systems and Microsoft 365 applications.Familiarity with Active Directory and user administration.Basic understanding of networking, telecommunications, desktop computing, and client-server technologies.Interest in financial markets technology and trading environments.Experience supporting mobile devices and end-user hardware is beneficial.Knowledge of Bloomberg, Refinitiv, trading systems, or voice platforms would be advantageous but is not essential.Personal AttributesStrong analytical and problem-solving skills.Excellent verbal and written communication skills.Collaborative team player with strong interpersonal skills.Eagerness to learn and develop technical expertise.Ability to remain calm and professional in fast-paced, high-pressure environments.Self-motivated, adaptable, and proactive.Strong attention to detail and commitment to service excellence.Ability to manage multiple priorities effectivelyAbout Standard CharteredWe're an international
Financial Markets Infrastructure Services - Technical Analyst in Kennington employer: Standard Chartered
At Standard Chartered, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a collaborative work culture where every employee can thrive. Our part-time Manager, Regulatory Reporting role offers flexible working options and a commitment to your professional growth through continuous learning opportunities, all while contributing to meaningful projects that drive positive change in the banking sector. With competitive benefits and a supportive environment, you'll find a rewarding career path that aligns with your values and aspirations.
