Head, PMO Services(India,Malaysia)

This role could be based in India and Malaysia.

When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The Head, PMO Services leads the central PMO capability, responsible for the provision, deployment, and performance management of skilled PMO resources supporting successful delivery of strategic, regulatory, and transformation initiatives across the Bank.

This role ensures that projects are delivered with discipline, consistency, transparency and control by establishing strong governance, high-quality delivery standards, and a scalable PMO talent model.

The role balances rigour with practical business enablement, ensuring PMO services accelerate delivery to achieve business outcomes.

The role is accountable for

Key Responsibilities

• Resource Management
• Lead a centralised PMO services model – PMO as a Service across the organisation to support programme/project initiatives where we need them.
• Manage supply and deployment of PMO resources to initiatives based on skillsets, capacity, and business needs, while aligning to the change delivery operating model (including rightsizing criteria and location strategy) and design principles.
• Partner with Head, PM Resource Management, Programme Directors/Business COOs to forecast resourcing demand, prioritise allocation across competing initiatives, and influence build/buy/borrow resourcing decisions.
• Monitor utilization, ensuring balanced workloads and optimal use of talent, ensuring we are deploying the right skills to areas of highest value at speed.
• Maintain an enterprise-wide view of PMO resourcing (demand vs capacity), identifying gaps relative to delivery requirements.
• Contribute to updates of actual and forecast resource information in Clarity to ensure accurate programme reporting and transparency.
• Support resourcing decisions by surfacing staffing needs/constraints to the Programme Manager, including impacts to timelines and delivery plans.
• Governance & Delivery Standards
• Ensure all programmes and projects supported by PMO services operate in line with CDS and programme controls and embed consistent delivery standards and best practices.
• Establish and maintain the required governance framework (cadence, forums, artefacts) to enable consistent oversight and decision‑making, provide visibility on PMO delivery performance, compliance posture and control gaps.
• Escalate non‑adherence, control weaknesses and delivery risks to Programme/project governance forums as required.
• Identify and address delivery gaps through coaching and early intervention rather than escalation alone.
• Identify, escalation and resolve resourcing issues that have the potential to hinder or delay the projects being resourced.
• Proactively engage with project teams to resolve any resourcing issues or conflicts arising from projects in a solutions‑oriented manner.
• Support effective programme oversight by ensuring risks/issues are accurately updated in Clarity and reflected in governance reporting.
• Coordinate with risk and issue owners to reassess residual risks and mitigation plans.
• Stakeholder Partnership and Service Leadership
• Act as the accountable leader for PMO services, representing the function to senior business and function stakeholders.
• Establish PMO as a trusted delivery partner, positioning services as enabling outcomes rather than enforcing processes.
• Engage early with sponsors and Programme Directors to shape delivery approaches, clarify expectations and define how PMO support will add value.
• Facilitate alignment across stakeholders where priorities, dependencies or resource constraints create tension.
• Lead regular service performance dialogues with key stakeholders, using feedback to continuously refine PMO support models.
• Support development and maintenance of programme budgets and financial forecasts in partnership with the Head, PM Resource Management and Finance stakeholders.
• Monitor expenditure and variances against approved budgets, flagging exceptions and risks for Head, PM Resource Management review/escalation.
• Identify efficiency opportunities across delivery activities and support Programme Directors in pursuing agreed cost‑saving actions.
• People & Talent
• Support capability‑building of PMO resources and support team members through coaching, learning sessions and relevant training/certifications.
• Foster a strong delivery culture (openness, trust, risk awareness, compliance) by modelling standards and reinforcing effective working practices.
• Promote cross‑skilling between project management and change management skill sets.
• Build a pipeline of future transformation leaders through structured talent development and hiring.
• Apply consistent capability standards for PMO resources that will be adopted enterprise‑wise.
• Oversee and run capability forums with portfolio transformation leads to assess talent and capability gaps.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly.

Set the appropriate tone and expectations for the wider team.

• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Key stakeholders
• Programme Sponsors and Accountable Executives
• Vendor and third‑party partners
• Skill Requirements
• Planning and Execution
• Financial and Commercial Acumen
• Critical Thinking
• Qualification and Experience
• Experience leading a central PMO, programme controls, or delivery service function supporting multiple large scale programmes, ideally in a complex, diverse and highly regulated environment.
• Hands on experience supporting delivery of enterprise transformation, technology modernisation, operating model change, regulatory or risk driven programmes.
• Familiar with multi-year, multi-workstream initiatives with senior leadership oversight. Exposure to cross‑programme dependency management and prioritisation decisions.
• Experience in capacity planning, demand forecasting and resource allocation across competing priorities.
• Ability to engage, challenge and advise senior sponsors, Programme Directors and functional leaders, and build credibility as a trusted delivery partner.
• Strong execution capability, high discipline with excellent project and change management skills.
• Should be proficient on working with project management tools – Clarity, ADO, Confluence.
• Should possess excellent communication and presentation skills (both written and oral).
• Knowledge of Bank’s policies and procedures and key risk areas/risk types such as data quality is a plus.
• Bachelor or Master’s Degree qualified, with at least 15 years experience in financial services (preferred).

What we offer

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

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