Head, Conduct Risk

Overview

Area of interest: Governance, Risk Management & Compliance

The Head, Conduct Risk will lead the Bank’s global strategy and framework for managing Conduct risk, ensuring the organisation meets regulatory expectations, delivers fair outcomes for clients, and maintains a culture of integrity. This leadership role oversees both individual and institutional conduct. The role requires a strategic thinker who can influence senior stakeholders, embed conduct considerations into business decision making, and drive a proactive conduct risk culture across all levels of the organisation. The core responsibility is to ensure the Bank has a robust, established, and embedded approach to the management of Conduct Risk to enable the Bank to become a leader in managing Conduct within the Financial Services Industry. There will be a focus on being data driven, uplifting our current MI to enable in-depth analysis and proactive interventions on Conduct. In addition, the role is responsible for supporting the Global Head, Conduct and Regulatory Regimes to execute for the following:

• Support the Group in meeting its commitment of being ‘Here for Good’ by building a sustainable framework that places Compliance, Financial Crime and Conduct Risk (CFCR) best practice standards at the forefront of the Group’s agenda. • Maintain independence, deliver timely responses and timely escalation of risks and issues where management tolerance of the firm is exceeded. • Maintain constructive and effective stakeholder relationships with the relevant businesses and supporting functions. • Support the management of regulatory relationships with all of the Group’s regulators whose rules the Group is subject to.

Key Responsibilities

Strategy

• Develop and execute the conduct risk strategy, aligned with the bank’s vision, values and regulatory obligations.
• Ensure there is a robust framework in place for identification, monitoring, and mitigation of the risks associated with individual and institutional conduct. Ensure this is aligned with business strategies and risk appetite.
• Influence the Bank’s senior leaders to prioritise conduct considerations in decision making.
• Anticipate emerging regulatory trends and market developments across our footprint to adapt bank’s conduct risk approach. Lead on consultation papers and regulatory responses related to Conduct, including non-financial misconduct.
• Support the Global Head, Conduct and Regulatory Regimes in driving high standards of regulatory compliance and deliver key priorities and initiatives, aligned to CFCR performance scorecard.
• Ensure the Group Code of Conduct and Ethics aligns with the Bank’s values.
• Champion ‘tone from the top’ approach to embed ethical behaviour and fair outcomes into all layers of the organisation.

Business

• Use a deep understanding of the Group’s policies and processes, and awareness of the wider business, economic and market environment to support implementation of the Bank’s strategy.
• Partner with business leaders to ensure conduct risk is understood, actively managed and embedded.
• Drive business enablement through the effective and creative design of control frameworks so that good conduct and compliance becomes a strategic advantage.
• Develop and deliver regular training and/or communications to country, regional and business/function stakeholders as required.
• Lead engagement with industry forums on conduct matters, positioning the Bank as a leader in responsible business practices.
• Support Senior Managers and business leaders on cases involving serious misconduct. This includes advice on the Individual and Senior Management Conduct Rules, impact on Fitness and Propriety, and any regulatory notifications/updates required.

Processes

• Maintain the Conduct Risk Management Standard and Group Supervision Standard to ensure core requirements to manage conduct risk are set.
• Ensure Conduct Risk considerations are built into change processes, enabling conduct risk insights and challenge on major business initiatives, transactions and transformation programmes.
• Partner with key stakeholders across the first and second lines of defence to embed standards in business processes and provide advice on processes to ensure they are designed to prevent misconduct.
• Uplift and maintain the Group’s capabilities in respect of conduct analytics (including uplift and maintenance of the conduct dashboard), ensuring clear and consistent metrics for monitoring conduct with forward-looking indicators for proactive interventions.
• Responsible for ensuring the Group Code of Conduct and Ethics aligns with the bank’s values and is suitable for the annual attestation.
• Oversee training and awareness programmes to build capability and accountability across the organisation, including leading Global Conduct Week.
• Responsible for the Bank’s submission of Regulatory Reporting on Conduct Rule Breaches.

People & Talent

• Leadership and functional responsibility for team members.
• Lead through example and build the appropriate culture and values. Set tone and expectations in collaboration with risk and control partners.
• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy-compliant conduct is the norm.
• Promote the CFCR standards within the Bank and embed a Here for Good culture and the Group Code of Conduct and Ethics.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Group. Ensure compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Foster forward planning, prioritisation, deadline management, and streamlined workflows with collaborative, inclusive, yet effective work practices.
• Assess competency and skill of the team to align with CFCR risk management demands.
• Set and monitor job descriptions and objectives for direct reports and provide timely feedback and rewards based on performance.
• Ensure ongoing training and development for team members to ensure competence and appropriate supervision to mitigate risks.
• Ensure regular and documented management meetings with direct reports.
• Drive knowledge sharing across the CFCR network, especially on legal/regulatory risks and compliance with relevant regulations and internal policies/standards.
• Build strong relationships with the wider Regulatory and Conduct Risks CFCR team and encourage collaboration.

Risk Management

• Own and maintain the Bank’s Conduct Risk Framework, covering employee behaviours and institutional decision making.
• Define and monitor the Bank’s Conduct Risk Appetite, including metrics, thresholds and escalation triggers.
• Oversee conduct risk identification, assessment and control effectiveness reviews across all business lines and geographies.
• Drive early identification and remediation of conduct risks, ensuring lessons learned are embedded.
• Lead thematic reviews and deep dives into high-risk areas, reporting findings and recommendations to senior management and the Board.
• Lead work with Risk Management Insights and Reporting under FFG to ensure comprehensive MI for Conduct risk to support oversight and regulatory reporting.
• Support Audit/Assurance reviews relating to Conduct Risk at region or global level, as required.
• Perform horizon scanning of legislative or regulatory updates affecting Conduct Risk; provide advice on interpretation and application of regulatory expectations, laws, best practices and policies.

Governance

• Provide input into governance forums and ensure conduct risk is discussed and actioned; ensure key Conduct risks are reported to senior management and risk committees.
• Drive awareness of regulatory framework and requirements relevant to the role.
• Lead updates to the Board and Senior Management on the conduct risk profile, trends, and strategic priorities.
• Ensure all conduct-related policies are current, clear and effectively implemented across markets.
• Maintain oversight of remedial actions from regulatory findings, audits and investigations.
• Develop Conduct communications relevant to the Group (control enhancements, lessons learned, etc.).
• Represent CFCR as a Member of the Conduct Rules Forum, providing advice on potential Individual Conduct Rule Breaches.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding high standards of ethics across Standard Chartered Bank, including compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Identify, escalate, mitigate and resolve risk, conduct and compliance matters collaboratively.

Key stakeholders

• Global Head, Group Investigations
• Global Head, Employment Law
• Global Head, Employee Relations
• Risk & CFCR COO
• Risk & CFCR MT
• Group Public & Regulatory Affairs
• Business & Functions Conduct Leads
• Risk and CFCR Risk Owners and Policy Owners
• Cluster and Country Compliance
• Business and Functions Coverage teams in CFCR
• T&O Data and Analytics teams
• RMI and Reporting Teams in Risk and CFCR

Other Responsibilities

• Embed Here for Good and Group’s brand and values in Conduct & Regulatory Regimes CFCR team; perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; multiple functions (double hats).

Qualifications

• Extensive experience in conduct risk, internal controls, compliance and regulatory risk management
• Background in second line of defense roles within major banks, consulting firms, or other financial-institutional settings
• Sharp business acumen, strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity
• Strategic vision for the function
• Ability and experience in managing geographically dispersed teams and stakeholders
• Ability to collaborate and work dynamically across country, cluster, business and group stakeholders
• Understanding of best practice risk management techniques and frameworks
• Understanding of the key features of relevant laws and regulations relevant to the Group
• Exemplary integrity, ethics, independence and resilience
• Personal authority with proven ability to establish relationships and provide strong direction at senior levels and with regulators and external stakeholders

About Standard Chartered

We\\\’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\\\’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\\\’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\\\’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\\\’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and assorted self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment Assessments

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