Head, Conduct Risk

Overview

Head, Conduct Risk role at Standard Chartered. The Head, Conduct Risk will lead the Bank’s global strategy and framework for managing Conduct risk, ensuring regulatory expectations are met, delivering fair outcomes for clients, and maintaining a culture of integrity. This leadership role is accountable for oversight of both individual conduct and institutional conduct. The role requires a strategic thinker who can influence senior stakeholders, embed conduct considerations into business decision making, and drive a proactive conduct risk culture across all levels of the organisation. The core responsibility is to ensure a robust, established, and embedded approach to the management of Conduct Risk to position the Bank as a leader in managing Conduct within the Financial Services Industry, with a data-driven focus and enhanced management information for proactive interventions.

Key Responsibilities

Strategy

• Develop and execute the conduct risk strategy, aligned with the bank’s vision, values and regulatory obligations.
• Ensure there is a robust framework to identify, monitor, and mitigate risks associated with individual and institutional conduct, aligned with business strategies and risk appetite.
• Influence senior leaders to prioritise conduct considerations in decision making.
• Anticipate emerging regulatory trends and market developments; lead on consultation papers and regulatory responses related to Conduct, including non-financial misconduct.
• Support the Global Head, Conduct and Regulatory Regimes in driving high standards of regulatory compliance and deliver key priorities and initiatives aligned to CFCR performance scorecard.
• Ensure the Group Code of Conduct and Ethics aligns with the Bank’s values.
• Champion a ‘tone from the top’ approach to embed ethical behaviour and fair outcomes across the organisation.

Business

• Apply deep understanding of Group policies and processes and awareness of the business, economic and market environment to support the Bank’s strategy.
• Partner with business leaders to ensure conduct risk is understood, actively managed and embedded.
• Design and implement control frameworks that enable good conduct and compliance to become a strategic advantage.
• Develop and deliver regular training and communications to stakeholders at country, regional and business/function levels.
• Engage with industry forums on conduct matters, positioning the Bank as a leader in responsible business practices.
• Support Senior Managers and business leaders on serious misconduct cases, including advice on Individual and Senior Management Conduct Rules and regulatory notifications/updates.

Processes

• Maintain the Conduct Risk Management Standard and Group Supervision Standard to ensure core requirements are in place.
• Embed conduct risk considerations in change processes to enable insights and challenge on major initiatives.
• Partner with first and second lines of defence to embed standards in business processes and provide advice on preventing misconduct.
• Uplift and maintain conduct analytics, ensuring clear metrics and forward-looking indicators for proactive interventions.
• Ensure Group Code of Conduct and Ethics aligns with values and supports annual attestation.
• Oversee training and awareness programmes, including Global Conduct Week.
• Oversee regulatory reporting on Conduct Rule Breaches.

People & Talent

• Provide leadership and accountability for team members.
• Lead with examples, shaping culture and collaborating with risk and control partners.
• Promote openness, trust and risk awareness; uphold regulatory and policy compliant conduct.
• Embed CFCR standards and a Here for good culture across the Bank.
• Takes personal responsibility for ethics and regulatory compliance across the Group.
• Plan and prioritise work, manage deadlines, and foster efficient practices.
• Assess and develop team competency to meet CFCR risk management needs.
• Set objectives for direct reports, provide timely feedback and rewards, and ensure ongoing training and development.
• Ensure regular management meetings and knowledge sharing across the network.
• Facilitate collaboration across CFCR colleagues and regulatory risk teams.

Risk Management

• Own and maintain the Bank’s Conduct Risk Framework for both employee behaviour and institutional decision making.
• Define and monitor Conduct Risk Appetite, including metrics and escalation triggers.
• Oversee conduct risk identification, assessment and control effectiveness reviews across all geographies.
• Lead early identification and remediation of conduct risks; ensure lessons are embedded.
• Lead thematic reviews and deep dives; report findings to senior management and the Board.
• Collaborate with Risk Management Insights and Reporting to ensure robust MI for Conduct risk and regulatory reporting.
• Support Audit/Assurance reviews related to Conduct Risk as required.
• Perform horizon scanning of regulatory updates impacting Conduct Risk and provide guidance on interpretation and application.

Governance

• Provide input into governance forums; ensure conduct risk is discussed and actioned; report risks to senior management and risk committees.
• Drive awareness of regulatory framework and expectations relevant to the role.
• Lead updates to the Board and Senior Management on conduct risk profile and strategic priorities.
• Ensure conduct-related policies are current and effectively implemented across markets.
• Maintain oversight of remedial actions from regulatory findings, audits and investigations.
• Develop Conduct communications on control enhancements, lessons learned, etc.
• Represent CFCR as a Member of the Conduct Rules Forum, advising on potential Individual Conduct Rule Breaches.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics and regulatory conduct across the Bank.
• Identify, escalate, mitigate and resolve risk, conduct and compliance matters collaboratively.

Key Stakeholders

• Global Head, Group Investigations
• Global Head, Employment Law
• Global Head, Employee Relations
• Risk & CFCR COO
• Risk & CFCR MT
• Group Public & Regulatory Affairs
• Business & Functions Conduct Leads
• Risk and CFCR Risk Owners and Policy Owners
• Cluster and Country Compliance
• Business and Functions Coverage teams in CFCR
• T&O Data and Analytics teams
• RMI and Reporting Teams in Risk and CFCR

Qualifications

• Extensive experience in conduct risk, internal controls, compliance and regulatory risk management
• Expertise in direct people management
• Background in second line of defense roles within major banks, consulting firms, or other financial institutions
• Strong leadership, business acumen, interpersonal skills and multicultural awareness
• Strategic vision for the function
• Experience managing geographically dispersed teams and stakeholders
• Ability to collaborate with country, cluster, business and group stakeholders
• Understanding of risk management techniques and regulatory frameworks
• Exemplary integrity and independence
• Ability to establish relationships at senior levels with regulators and external stakeholders

About Standard Chartered

We are an international bank with a long history of helping clients, communities and colleagues. We value diversity and inclusion and strive to live up to our Group values and ethical standards. If you are looking for a purpose-led career, we want to hear from you.

What We Offer

We offer a competitive salary and benefits to support wellbeing, including retirement savings, medical and life insurance, flexible benefits, and generous leave policies. Flexible working options and access to wellbeing and development resources are provided.

Recruitment Assessments

Some roles use assessments as part of the recruitment process. If invited to take an assessment, this indicates progress to an important stage of our process.

Visit our careers website: www.sc.com/careers

Seniority level

• Executive

Employment type

• Full-time

Job function

• Finance and Sales
• Industries: Banking

Note: This description reflects the responsibilities and qualifications currently associated with the role and may be subject to change.