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- Tasks: Lead global onboarding strategy for Financial Markets clients and ensure top-notch service delivery.
- Company: Join Standard Chartered, a bank with over 170 years of making a positive impact.
- Benefits: Enjoy a career with purpose, competitive salary, and opportunities for growth.
- Why this job: Be part of a team that champions transformation and enhances client experiences.
- Qualifications: 12+ years in client onboarding or financial services with strong leadership skills.
- Other info: Foster an inclusive culture focused on development and well-being.
The predicted salary is between 72000 - 108000 £ per year.
OverviewDirector – Markets Client Onboarding at Standard Chartered. Lead global onboarding strategy for Financial Markets clients, ensuring world-class service delivery across touchpoints. Collaborate across Sales, Coverage, Risk, Legal, Compliance, and Operations to onboard clients efficiently, compliantly, and ready to trade across the full product suite.ResponsibilitiesDefine and execute global onboarding strategy for Markets clientsChampion transformation initiatives for scale, digitisation, and enhanced client experienceAlign onboarding with Markets growth and regulatory strategyAct as trusted partner to senior leaders in Sales, Coverage, and RiskRepresent onboarding in executive forums and auditsLead resolution of high-impact onboarding escalations with a solutions-first approachOversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-FrankEnsure compliance with global and local policiesDrive proactive risk identification and operational integrityEnsure seamless client onboarding, including e-platform enablement and trading limitsBuild robust MI, KPIs, and quality control to drive performancePromote continuous improvement through automation and process redesignLead and inspire a high-performing global onboarding teamFoster an inclusive culture focused on development and well-beingProvide mentorship and skills uplift across regionsSkills And QualificationsSkillsProven expertise in Markets products and client onboarding across jurisdictionsDeep understanding of regulatory frameworks and operational controlsExecutive-level stakeholder management and communicationStrategic thinking with hands-on delivery focusStrong leadership and team development capabilitiesTrack record of leading transformation or digital initiativesExperience & Attributes12+ years of relevant experience in client onboarding, Markets operations, or financial servicesExperience leading complex onboarding and client enablement in a regulated environmentDeep understanding of onboarding platforms, workflow tools, and client lifecycle managementFluent in English (verbal and written); additional languages are a plusBachelor’s degree in Business, Finance, or related discipline; advanced qualifications a plusCompetenciesAction OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetAbout Standard CharteredWe\\\’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\\\’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\\\’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. We celebrate unique talents and look forward to the talents you can bring us. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise to be here for good, achieved by how we live our valued behaviours. We value difference and advocate inclusion.Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you\\\’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website: www.sc.com/careers #J-18808-Ljbffr
Director, Markets Client Onboarding employer: Standard Chartered
Contact Detail:
Standard Chartered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Markets Client Onboarding
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its onboarding processes. Show that you understand their challenges and how you can help improve client experiences. Tailor your examples to highlight your relevant experience in Markets operations.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Standard Chartered.
We think you need these skills to ace Director, Markets Client Onboarding
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client onboarding and financial markets. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Director, you’ll need to lead a high-performing team. Use your application to demonstrate your leadership experience and how you've inspired teams in the past. We love seeing examples of mentorship and talent development!
Highlight Regulatory Knowledge: Given the importance of compliance in this role, make sure to emphasise your understanding of regulatory frameworks like KYC and FATCA. We’re looking for someone who can navigate these complexities with ease, so share any relevant experiences!
Apply Through Our Website: We encourage you to submit your application through our careers website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Standard Chartered!
How to prepare for a job interview at Standard Chartered
✨Know Your Onboarding Strategies
Make sure you’re well-versed in global onboarding strategies, especially for financial markets clients. Be ready to discuss how you would define and execute these strategies, and think about examples from your past experience that showcase your ability to lead transformation initiatives.
✨Understand Regulatory Frameworks
Brush up on your knowledge of regulatory frameworks like KYC, CIP, FATCA, EMIR, and Dodd-Frank. During the interview, demonstrate your understanding of how these regulations impact client onboarding and be prepared to discuss how you ensure compliance in a complex environment.
✨Showcase Your Leadership Skills
As a Director, you’ll need to inspire and lead a high-performing team. Think of specific instances where you’ve developed talent or driven a vision within your team. Be ready to share how you foster an inclusive culture focused on development and well-being.
✨Prepare for Executive-Level Conversations
Since you’ll be representing onboarding in executive forums, practice articulating your thoughts clearly and confidently. Prepare to discuss how you manage stakeholder relationships and resolve high-impact escalations with a solutions-first approach, showcasing your strategic thinking and hands-on delivery focus.
