Client Services Manager

We’re looking for a proactive and client-focused Client Service Manager to join our Private Banking team, supporting Relationship Managers in delivering outstanding service and achieving business goals. This role plays a key part in strengthening existing client relationships, ensuring a seamless client experience, and providing high-quality operational and administrative support across a range of banking and client service activities. You’ll be at the heart of day-to-day client support within a Private Banking environment, working closely with internal teams and stakeholders to deliver timely, accurate and professional service to both existing and prospective clients. This is an excellent opportunity for someone who enjoys working in a collaborative environment, solving problems, improving processes and making a real impact on the client journey.

Key Responsibilities

• Support assigned Relationship Managers in achieving financial targets through strong day-to-day client and administrative support within Private Banking portfolios.
• Deliver excellent service to existing and prospective HNW and UHNW clients, helping to strengthen and deepen client relationships.
• Provide timely and accurate support to Relationship Managers across a range of client servicing activities.
• Produce high-quality written and phone-based correspondence for clients and internal stakeholders.
• Respond to client, Relationship Manager and investigation queries via phone and email.
• Identify cross-sell and upgrade opportunities and refer these to Relationship Managers where appropriate.
• Prepare and manage Client Due Diligence (CDD) reviews, ensuring deadlines are met and issues are followed up promptly.
• Liaise with internal departments to resolve queries, escalate complaints appropriately and support effective communication across teams.
• Process payments, deposits, securities transactions and credit applications accurately and within agreed deadlines.
• Conduct client call-backs for high-risk payments, change of address requests, enquiries and administrative updates.
• Review overdraft, account balance and deposit reports on a daily basis.
• Manage account opening documentation and respond to related queries efficiently.
• Continuously challenge and improve processes to simplify ways of working, reduce waste and enhance service delivery.
• Contribute to a culture of teamwork, consistency and operational excellence across Relationship Managers and Client Service Managers.
• Support strong conduct and risk management standards in all activities.

Skills and Qualifications

• Previous experience in a client service, relationship support or banking operations environment, ideally within Private Banking, Wealth Management or Financial Services.
• Strong customer service skills with a genuine focus on delivering a positive client experience in a client-centric/private client environment.
• Excellent written and verbal communication skills.
• High attention to detail and the ability to manage multiple priorities effectively.
• Strong organisational skills and the ability to work accurately under pressure and to deadlines.
• Collaborative approach with the confidence to build strong working relationships across teams.
• Sound judgement and a proactive mindset when resolving issues and identifying improvements.
• Understanding of risk, conduct and regulatory requirements in a client servicing environment.
• Experience handling client documentation, payments or administrative processes would be advantageous.
• A financial qualification would be beneficial.
• Tertiary education preferred.

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.