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For Companies At a Glance
- Tasks: Lead onboarding projects for institutional clients, ensuring smooth transitions and effective communication.
- Company: Join Standard Chartered, a global bank making a positive impact for over 170 years.
- Benefits: Enjoy competitive salary, flexible working options, and comprehensive wellbeing support.
- Why this job: Make a real difference in client experiences while growing your career in finance.
- Qualifications: 4-8 years in Prime Brokerage or Client Implementation; strong project management skills required.
- Other info: Be part of an inclusive culture that values diversity and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
As an Implementation Manager – Prime Services, you will be responsible for managing the front-to-back execution of onboarding and transition projects for institutional clients across Prime Brokerage, Clearing, Custody, and Financing. Working under the regional Implementation Lead, you will coordinate internal stakeholders, ensure adherence to governance standards, and deliver a smooth and timely onboarding experience for high-value clients in Asia.
Key Responsibilities
- Client Onboarding & Implementation
- Serve as the day-to-day lead for onboarding projects, acting as the key coordination point between the client and internal teams.
- Develop and maintain detailed project plans outlining all onboarding tasks, owners, dependencies, and timelines.
- Facilitate the execution of onboarding deliverables such as legal documentation, KYC/AML, account opening, connectivity, margin setup, and reporting.
- Internal Coordination
- Coordinate across internal teams, including Sales, Product, Operations, Technology, Legal, Compliance, Credit Risk, and Client Coverage, to ensure delivery readiness.
- Proactively track project milestones, identify risks and delays, and elevate to the Implementation Lead where required.
- Drive resolution of operational or process issues in a timely and transparent manner.
- Client Communication
- Maintain structured and professional communication with clients during onboarding, including hosting regular status updates and issue resolution calls.
- Support senior stakeholders on client-facing meetings and documentation preparation as needed.
- Ensure a consistent and positive client experience throughout the implementation lifecycle.
- Governance & Control
- Ensure all onboarding activities comply with Standard Chartered’s policies and applicable regulatory requirements (e.g., MAS, SFC, HKMA).
- Maintain audit-ready records of project plans, communications, and sign-offs.
- Support regular governance reporting on onboarding metrics, project status, and control breaches.
- Continuous Improvement
- Identify and share pain points, inefficiencies, and recurring issues to help improve onboarding processes and tools.
- Contribute to documentation updates, process playbooks, and internal knowledge-sharing initiatives.
- Participate in working groups and forums focused on onboarding innovation or client experience enhancements.
Skills and Experience
- Business Facilitation
- Manage Change
- Service Delivery Operations
- Client Relationship Management
- Communication Skills
- Product Knowledge
Qualifications
- 4–8 years of experience in Prime Brokerage, Institutional Onboarding, Client Implementation, or Financial Markets Operations.
- Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred.
- Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
- Experience working with hedge funds, asset managers, or institutional clients is highly advantageous.
- Familiarity with KYC/AML, documentation, and regulatory onboarding requirements in Asia.
- Bachelor’s degree in Finance, Economics, Business, or a related field.
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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Client Implementation Specialist employer: Standard Chartered
Contact Detail:
Standard Chartered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Implementation Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Client Implementation Specialist role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Prime Services offerings and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Client Implementation Specialist, clear and professional communication is key. Role-play common interview questions with a friend or use online resources to refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Implementation Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Implementation Specialist role. Highlight your relevant experience in onboarding and client management, and don’t forget to mention any specific knowledge of Prime Services offerings!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your communication skills. Use clear and professional language in your application, and maybe even share examples of how you've successfully managed client relationships in the past.
Highlight Your Project Management Experience: We want to see that you can juggle multiple projects and stakeholders effectively. Include details about your project management experience, especially in time-sensitive environments, to show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Standard Chartered
✨Know Your Onboarding Processes
Familiarise yourself with the specific onboarding processes relevant to Prime Brokerage and Institutional clients. Be ready to discuss how you would manage tasks like KYC/AML, account opening, and connectivity setup. This shows you understand the role and can hit the ground running.
✨Showcase Your Coordination Skills
Highlight your experience in coordinating between various internal teams. Prepare examples of how you've successfully managed multiple stakeholders in past projects, ensuring everyone is aligned and deadlines are met. This will demonstrate your ability to handle the complexities of client implementation.
✨Communicate Like a Pro
Practice your communication skills, as maintaining structured and professional dialogue with clients is key. Think of scenarios where you’ve had to resolve issues or provide updates, and be ready to share these during the interview. Clear communication can set you apart!
✨Emphasise Continuous Improvement
Be prepared to discuss how you've identified inefficiencies in previous roles and contributed to process improvements. Share specific examples of how your insights led to better outcomes, showing that you're proactive and committed to enhancing client experiences.