Global Change & Enablement Lead - CSP (Singapore,KL, Bangalore) in City of London

Job Details

Global Change & Enablement Lead - CSP (Singapore,KL, Bangalore, London) Job Description Requisition Number: 63393 Job Location: Bangalore, IND | Bukit Jalil KL, MYS | London, GBR Global Grade: Other Work Type: Office Working Employment Type: Fixed Term Worker Posting Start Date: 09/10/2026 Posting End Date: 09/11/2026 Job Description:

Job Summary

This role could be based in Singapore, KL, Bangalore, London. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.
THIS IS INITIALLY A 12 MONTH CONTRACT OPPORTUNITY, WITH THE POSSIBILITY OF FURTHER EXTENSION.
The C&E Global Engagement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies; and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management.
Prior technology and behavioural change experience acquired across both consultancy and within in-house Change Management teams is desirable.
Strategic enterprise communications and/or direct leadership experience on enterprise governance programmes incl. process would be preferred.
This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will be allocated to our CSP Governance Programme.

Key Responsibilities

Strategy
The C&E Lead is expected to indepently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of communications, knowledge & engagement activities targetted at all impacted user groups, including our Global Colleague bse and senior leadership teams. In addition, this role is expected to guide an oversee the outputs of existing consultants, in line with SCB’s internal Change & Enablement playbooks.

Business
Engagement Activities
Partners with the Head of Change & Enablement and acts as a thought leader to successfully embed the change.
Works with the Programme/ Project Managers (PM), Product Owners, Business Analysts, Design SMEs, CABM, and other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives
Understand the project lifecycle and ensures all stages are managed appropriately in terms of user engagement
Provide strategic and tactical advice to drive sustainable change and partner with external vendors (where applicable) to successfully deliver the project's objectives and benefits
Create and implement Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan
Produce and own high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives:
Stakeholder identification, assessment and engagement across locations and functions

Develop a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation
As the project evolves, incorporate lessons learned into the engagement plan and continuously improve our engagement initiatives
Ensure identified business impacts are adequately addressed through business readiness plans, and engagement
Work with the rest of the C&E team to ensure consistent content and messaging across engagement, training, commuications and knowledge management
Support the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
Partner with Group communications & People Capability to ensure key messaging, training and communication/ engagement strategy is aligned, consistent and utilizes standardized formats
Collaborate with leads from other C&E supported programmes and business projects to manage interdependencies, identify synergies and coordinate deployment.

Processes
Autonomously lead, develop, and execute key C&E deliverables within the overall book of work leveraging best practice approaches, including the S&T COO playbooks and frameworks.
Act as advocate for and SME of the OCM/C&E discipline within the broader enterprise.

People andTalent
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm
Guide, support and develop team members on change management approach and methodologies where required. This incldues developing and mentoring more junior C&E team members.

Regulatory & Business Conduct
Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements
Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct
Take personal responsibility for understanding the risk and compliance requirements of the role
Effectively and collaboratively identify, elevate, mitigate and resolve risk and compliance matters
Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture
Managing adherence to risk management protocols as it relates to internal and external events

Key stakeholders
S&T COO Head of Change & Enablement
CSP Programme Manager
C&E team members
Relevant MT members
S&T MT
Programme stakeholders
Project Team members & Workstream Leads
All SCB Colleagues impacted by the change

Our Ideal Candidate

10+ experience in leading the change management for complex global programmes is essential, including workstream leadership
PROSCI, Agile Change Management or other certificates are preferred. A demonstrated ability to apply best practice mythology in an ‘on the job’ context is essential
Experience in complementary disciplines, including CABM and management consultancy, will also be considered
Candidates with both in-house and consultancy change management experience are preferred, with an ability to provide practical examples on how these skills have been applied as a workstream lead on past programmes.

Role Specific Technical Competencies

Organisational Change Management
Communications including strategy design
Stakeholder Management
Transformation icl. Target Operating Model Changes
Training curriculum development
Facilitation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collaboratively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers

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