Associate Director, Middle Office

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We have an exciting opportunity to join the team and are committed to a fair and inclusive recruitment process. Should you require any reasonable adjustments in the process, do let us know so we can aim to accommodate.

Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading. Middle Office acts as the conduit between many different stakeholders and is a client-facing function.
Globally, Middle Office is split out across 13 Locations and covers Macro, Credit, and Equity products. They are the main point of contact across Front Office and various Operations groups.

Key Responsibilities

• Partner with business and COO to provide value add service to drive efficiency and support business growth.
• Seek opportunities to improve global consistency.
• Communicate with clients to solve day-to-day issues with transactions as well as understand their longer-term needs to shape business decisions in Operations.
• Build strong relationships with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues:
  • Identify and close knowledge gaps within the Hubs through hands-on training.
  • Daily KPI monitoring vs SLA.

Business

• FM Macro business including FX, FX Derivatives, Rates, XVA, and Commodities.

Processes

• Trade capture and life cycling of structured products.
• New business enablement and solutions; partner to deliver strategic FM initiatives:
  • Drive Operational readiness.
• Operations representation for external/internal and regulator scheduled audits:
  • Ensure Audit points are addressed within timelines.
• Drive continuous improvement and innovate:
  • Partner with Technology to deliver transformation.
  • Work with FO to identify booking model improvements and drive efficiency.

People & Talent

• People leader responsibilities to build subject matter expert talents.
• Resource and coverage planning.
• Nurture the team to be equipped with skill sets to align with future state Middle Office target operating model.
• Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations.
• Proactive approach to identify operational risks and remediation plans.
• Timely risk incident escalation, propose remediation plans to mitigate the risks and ensure action plans are complete.
• Inculcate a strong risk culture mindset in Middle Office.

Governance

• Adherence to Ops Risk Framework standards of implementation and process management.
• Continuous review of procedures and booking models.

Regulatory & Business Conduct

• Be up to date and ensure compliance with regulatory requirements.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct, and compliance matters.

Key Stakeholders

• Trading and Sales.
• COO and Business Managers.
• Offshore Middle Office.
• Compliance.
• FM Operations.
• Finance / Product control.
• Market Risk.

Skills and Experience

• In-depth knowledge of financial markets, derivatives (flow and structured), financing products and understanding of products front to back operation process.
• Provide independent challenge and drive management actions at senior level to deliver targeted outcomes.
• Demonstrate strong teamwork with internal and external groups.
• Thrive on working in fast-paced environment while maintaining attention to detail.
• Proficient in data analytics – PowerBI, Tableau.

About Standard Chartered

We\’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

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