Associate Director, Markets Sales Support

Join a global Markets team where operational excellence meets client impact. As an Associate Director in the Client & Sales Solutions Group (CSSG), you will help empower Sales teams worldwide by delivering high-quality pre-trade and post-trade support, improving processes, and strengthening the overall client experience. This role sits at the heart of Global Markets, partnering with Sales, Operations, and senior leadership to drive efficiency, scale best practices, and support a dynamic trading environment.

As an Associate Director within Markets Sales Support, you will play a key role in supporting Global Markets Sales teams across regions. You will act as a trusted partner and subject matter expert, helping to streamline operational processes, resolve client and sales queries, and enhance productivity across the trade lifecycle.

Working closely with Global Markets Operations, Sales, Markets COO teams, and product partners, you will contribute to strategic initiatives, support new product rollouts, and help build scalable solutions that improve both internal efficiency and the client experience.

Key Responsibilities

• Partner closely with global Markets Sales teams to deliver responsive and client-focused support.
• Act as a trusted point of contact for Sales queries, including account opening coordination and operational requests.
• Manage and resolve Sales and client escalations with strong ownership and sound judgement.
• Identify opportunities to streamline workflows, automate repeatable processes, and improve productivity.
• Use management information and data insights to identify recurring issues and drive root-cause improvements.
• Collaborate with Sales, COO, Operations, and Product teams to support new product enablement and implementation of controls.
• Coordinate and support client testing for product launches, enhancements, and process changes.
• Contribute to global consistency by partnering with regional teams and hubs to standardise processes and best practices.
• Champion continuous improvement and operational excellence across the Sales support model.

Skills And Qualifications

• Experience in Markets Sales Support, Middle Office, or a similar trading support environment.
• Solid knowledge of FX markets; broader cross-product exposure is advantageous.
• Strong communication skills with the ability to collaborate effectively across global teams.
• Proven ability to build trusted relationships with stakeholders and influence outcomes.
• Excellent problem-solving skills and a proactive approach to process improvement.
• Strong organisational and time management skills in a fast-paced environment.
• Client-focused mindset with experience in customer relationship management.
• Familiarity with trading platforms and tools such as Murex and FX Connect is beneficial.
• Securities and FX knowledge considered an advantage.

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.