At a Glance
- Tasks: Manage client relationships and ensure seamless service from onboarding to offboarding.
- Company: Join Standard Chartered, a global bank making a positive impact for over 170 years.
- Benefits: Enjoy flexible working options, competitive salary, and comprehensive wellbeing support.
- Other info: Embrace a culture of continuous learning and inclusivity while making a difference.
- Why this job: Be part of a dynamic team shaping client experiences in fintech with a focus on innovation.
- Qualifications: Bachelor’s degree or equivalent experience; client-facing role experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional client service in a fast-paced environment? We’re looking for a Client Manager Associate to help shape the future of client experience in our fintech portfolio. This role is all about end-to-end client journey management, proactive account engagement, and seamless orchestration across multiple stakeholders. If you're a driven team player with strong communication and process management skills—we’d love to hear from you.
Key Responsibilities
- Client Engagement & Delivery
- Manage client relationships across onboarding, credit fulfilment, due diligence, data maintenance, and offboarding.
- Ensure clients experience seamless, proactive service from initiation to ready-to-transact status.
- Act as a key point of contact for client inquiries, supporting resolution and building trust.
- Process Excellence
- Own process execution and ensure alignment with internal policies and regulatory standards.
- Collaborate with RMs, Product, Legal, Compliance, and Ops to deliver optimal client outcomes.
- Drive continuous improvement through automation, standardisation, and best practices.
- Risk & Documentation Oversight
- Ensure credit documentation is accurate, timely, and compliant.
- Proactively manage risk triggers, monitoring reports, and client account activity.
- Escalate and remediate deficiencies or policy exceptions with urgency and care.
- Process
- Review and monitoring of ASTAR reports.
- Document Deferral Waiver (DDW) requests, Temporary Excess Request (TER), and SIF for allocation of limits.
- Seek Early Alert Reporting (EAR) / CG12 waivers for overdue.
- Support the RM in reviewing client account activity review.
- Support LTP Trades and release of Trade Offerings.
Skills And Qualifications
- Skill
- Client Relationship Management.
- Process Execution & Efficiency.
- Cross-Functional Collaboration.
- Risk & Compliance Awareness.
- Analytical Thinking & Problem Solving.
- Effective Communication – Written & Verbal.
- Stakeholder Influence.
- Tech-Savvy and Adaptable.
- Qualification
- Bachelor’s degree or equivalent experience in Business, Finance, or related field.
- Fluency in English required; additional languages a plus.
- Experience in a client-facing, banking, or operational role is highly desirable.
- Strong working knowledge of CIB products and client needs preferred.
- Passion for delivering outstanding service and streamlining operations.
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Associate, Client Manager in London employer: Standard Chartered
At Standard Chartered, we pride ourselves on being an exceptional employer that champions diversity and inclusion while fostering a culture of continuous learning and growth. Located in the vibrant city of London, our team enjoys competitive benefits, flexible working options, and a supportive environment that prioritises mental and physical wellbeing. Join us to make a meaningful impact in the fintech space, where your unique talents will be celebrated and your career aspirations nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Associate, Client Manager in London
✨Tip Number 1
Familiarise yourself with Standard Chartered's fintech portfolio and their approach to client experience. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your experience in client relationship management and process execution. Be ready to share specific examples of how you've successfully managed client journeys and improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your ability to collaborate across teams. Prepare to discuss instances where you've worked with different stakeholders to achieve a common goal, as this is crucial for the role.
✨Tip Number 4
Showcase your analytical thinking and problem-solving skills. Be prepared to discuss how you've identified risks or inefficiencies in processes and the steps you took to address them.
We think you need these skills to ace Associate, Client Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client relationship management and process execution. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:In your cover letter, express your passion for delivering exceptional client service. Mention specific examples of how you've successfully managed client relationships or improved processes in previous roles.
Showcase Relevant Skills:Emphasise skills such as effective communication, analytical thinking, and cross-functional collaboration. Provide concrete examples of how you've applied these skills in past experiences to solve problems or enhance client satisfaction.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professionally formatted.
How to prepare for a job interview at Standard Chartered
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships. Highlight specific examples where you successfully engaged clients and resolved their issues, demonstrating your ability to build trust and deliver exceptional service.
✨Demonstrate Process Excellence
Familiarise yourself with the key processes mentioned in the job description, such as onboarding and credit fulfilment. Be ready to explain how you have contributed to process improvements in previous roles, showcasing your analytical thinking and problem-solving skills.
✨Emphasise Cross-Functional Collaboration
This role requires working with various stakeholders. Prepare examples of how you've effectively collaborated with different teams in the past, and be ready to discuss how you can facilitate seamless communication across departments.
✨Prepare for Risk and Compliance Questions
Understand the importance of risk management and compliance in the banking sector. Be ready to discuss how you have ensured compliance in your previous roles and how you would approach risk management in this position.
