At a Glance
- Tasks: Provide application support for our cutting-edge ecommerce FX platform and collaborate with trading teams.
- Company: Join Standard Chartered Bank, a diverse and inclusive employer making a positive impact globally.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and comprehensive wellbeing support.
- Other info: Embrace a culture of continuous learning and celebrate diversity in a supportive environment.
- Why this job: Be part of a team that drives innovation and efficiency in financial services.
- Qualifications: 8+ years in production support, strong technical skills, and experience with risk management applications.
The predicted salary is between 70000 - 85000 £ per year.
This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are looking for a Senior Support Specialist who will join our Team based in London. Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
We are looking for a candidate for providing application support for the bank's strategic ecommerce FX platform who can work with business and meet their (trading and sales) expectations. The candidate should have prior front office experience supporting similar applications and have strong technical and communication skills. The candidate should be adept in prioritising and judging the nature of the issues and be able to context switch between issues and address and resolve them.
Key Responsibilities
- BAU Application support for the Financial Markets Ecommerce business Products.
- Working closely with Trading and Sales Desks to support Foreign Exchange ecommerce platform.
- Drive high severity incidents and conclude to resolution.
- Perform root cause analysis and problem management effectively through engagement of multiple teams.
- Liaising with multiple teams within and outside the bank to resolve key production impacting issues.
- Coordination and implementation of release deployments and major infrastructure delivery.
- Continuously look for opportunities to increase efficiency within the team.
- Put forward ideas to improve automation and/or efficiency, and own through to implementation.
- Drive best practices within the wider production support team.
- Own and define roadmap for Monitoring and automation requirements of the platform.
- Operational Risk Management.
- Participate and strengthen the Disaster Recovery/BCM drills.
- Performance/stability reviews/improvements.
- Adhere to Change Control and Fault Reporting Procedures.
- Participate in weekend on-call and public holiday support rota.
Skills and Experience
- At least 8 years of production support experience within a financial services organisation and prior experience in supporting risk management applications.
- Good understanding of ITIL processes (Incident, Change and Problem Management).
- Very good knowledge of ITRS Geneos / Oracle SQL / KDB.
- Proficiency in operating in Linux environment.
- Strong shell/Perl/Python scripting skills. Ability to automate manual tasks and seek continuous improvement in support performance.
- Experience working with Ansible, Docker, GIT/Bitbucket, ELK stack, Grafana etc.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
What we offer
- In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Senior Support Specialist employer: Standard Chartered Bank
Standard Chartered Bank is an exceptional employer that champions inclusivity and diversity, making it a great place for professionals seeking meaningful careers in the financial sector. With a strong commitment to employee wellbeing, competitive benefits, and a culture of continuous learning, employees are empowered to grow and thrive in their roles. The bank's flexible working options and proactive support systems ensure that every team member can achieve a healthy work-life balance while contributing to impactful initiatives across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Specialist
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Standard Chartered Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Support Specialist
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Standard Chartered Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Standard Chartered Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Standard Chartered Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Standard Chartered Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Standard Chartered Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Standard Chartered Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
