Senior Order Management Specialist

Senior Order Management Specialist (temp to perm) Join to apply for the Senior Order Management Specialist (temp to perm) role at Standard BioTools . Would you like to join an innovative team driven by a bold vision – unleashing tools to accelerate breakthroughs in human health ? These are extraordinary times for Standard BioTools. Our technology empowers our customers to improve lives through comprehensive health insights. We invite you to join one of the leading providers of essential life sciences tools, accelerating global research at the frontiers of human health. At Standard BioTools, we foster a positive culture where our people can do their best work, guided by our core behaviors: Keeping customers at the center of everything we do Being responsible and keeping commitments Driving continuous improvement Collaborating and working as a team: fostering communication in a learning, coaching, and supportive environment We are seeking a Senior Order Management Specialist on a temporary to permanent basis. This role involves executing and supporting order processing in the EMEA region through CRM and ERP systems, and supporting account managers in all activities from quote to cash. Responsibilities include tracking deliveries, ensuring customer satisfaction, and maintaining accurate records of transport and goods. The specialist manages the flow of materials, products, services, and related systems, including pricing information. Key duties include supply chain services, customer service, field service commitments, and acting as a liaison between sales and operations to meet customer requirements. Essential Duties: Customer Service & Order Fulfillment (50%) Execute and support order processing in EMEA. Process orders via SFDC and Microsoft Dynamics AX, ensuring accuracy and compliance (including SOX requirements). Support field sales and district managers throughout the quote-to-cash process, from quoting to order tracking. Coordinate communications between customers, sales, support, service, finance, and other departments. Handle complex administrative problems. Execute European tenders and contracts. Prepare reports and administrative documents for sales and management. Logistics Coordination & Support (50%) Plan, coordinate, and track shipments, managing customer order flow. Maintain records of inventory and fulfilled orders. Provide excellent customer service and troubleshoot issues. Manage logistical problems and determine methods for new assignments. Communicate with internal and external stakeholders, including freight forwarders. Manage requests related to shipments, including returns and special shipments. Monitor backorders and prepare reports for management. Manage demonstration units. Candidate Profile: Experience in order management processes. Ability to resolve complex issues. Customer-focused approach. Resilient, motivated, and proactive. Excellent communication and time management skills. Proficiency in additional languages (German, Italian, French, Spanish) preferred. If you\’re ready to join an industry leader with a bold mission to advance human health, apply online with your CV! Standard BioTools is an equal opportunity employer, considering all qualified applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other protected status. Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Referrals increase your chances of interviewing at Standard BioTools. Get notified about new Order Manager jobs across the UK. #J-18808-Ljbffr