At a Glance
- Tasks: Support Relationship Managers and ensure exceptional client service in banking.
- Company: Join Standard Bank Jersey, a leader in Business & Commercial Banking.
- Benefits: Gain valuable experience in a dynamic banking environment with growth potential.
- Other info: This role is exclusive to Jersey residents; no relocation or sponsorship available.
- Why this job: Be the key link between clients and the bank, making a real difference.
- Qualifications: High school education and 1-2 years in Business & Commercial Banking required.
The predicted salary is between 30000 - 40000 £ per year.
Business Segment: Business & Commercial Banking
Company: Standard Bank Jersey
NOTE: This role is not open to Relocation or Sponsorship. Only Jersey residents are eligible to apply.
To provide general administrative support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.
Qualifications
- Secondary/High school/A levels
Experience Required
- 1 - 2 years experience in Business & Commercial Banking
The role requires relevant experience in a banking environment.
Key Outputs
- Address client’s queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients.
- Ensure accurate information is loaded onto the system and provided to the Manager or others in the team when need be or upon request.
- Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
- Foster a collaborative and client-focused relationship with all internal stakeholders to deliver solutions that are effective, pragmatic, and risk appropriate.
- Maintain proper record keeping within the Bank’s systems by conducting weekly updates, periodic maintenance of assigned databases, spreadsheet and client account information in an accurate manner to facilitate ease of data retrieval to ensure that the integrity of all data can be relied on.
Additional Information
- Producing Output
- Examining Information
- Inviting Feedback
- Managing Tasks
- Account Opening & Maintenance
- Attitude of Customer Experience
- Banking Process & Procedures
- Customer Understanding (Business Banking)
Relationship Support Officer employer: Standard Bank of South Africa Limited
Standard Bank Jersey is an exceptional employer that prioritises a collaborative and client-focused work culture, ensuring that employees are supported in delivering outstanding service to clients. With a commitment to integrity and ethical standards, the company offers opportunities for professional growth within the Business & Commercial Banking sector, all while fostering a positive environment that values teamwork and effective communication. Located in the beautiful setting of Jersey, employees enjoy a unique work-life balance and the chance to contribute meaningfully to the local community.
Contact Details:
Standard Bank of South Africa Limited Recruitment Team
