At a Glance
- Tasks: Process payments, handle queries, and support team workflows for exceptional customer service.
- Company: Join Standard Bank Isle of Man, a leader in banking services.
- Benefits: Fixed-term contract with competitive pay and valuable experience.
- Other info: Opportunity to enhance your career in a dynamic team setting.
- Why this job: Make a real impact in banking while developing your skills in a supportive environment.
- Qualifications: High school education and experience in general banking required.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Business Segment: Group Functions
Company: Standard Bank Isle of Man
This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.
This role is a 6-month Fixed Term Contract.
To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that workload is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.
Qualifications
Secondary/High school/A levels
Experience Required
Experience in general banking.
Key Outputs
- Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously to ensure that service levels are adhered to.
- Deliver exceptional levels of service to internal and external customers by intimately understanding their needs and servicing them appropriately to ensure improved client experience.
- Identify and escape suspicious activity to the manager particularly when it could put the bank at the risk of loss or it is in contravention with Anti-Money Laundering/Know Your Customer regulations, to enable the effective and efficient mitigation of risks.
- Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions, to improve the efficiency and quality of the services provided by the Operations team.
- Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are processed efficiently and in adherence to agreed SLAs.
Senior Payments Administrator (Fixed Term Contract) in Douglas employer: Standard Bank of South Africa Limited
Standard Bank Isle of Man is an excellent employer that prioritises employee development and a collaborative work culture. With a focus on delivering exceptional customer service, employees benefit from a supportive environment where they can grow their skills in the banking sector while enjoying the unique lifestyle offered by the Isle of Man. The company values its team members, providing opportunities for professional growth and a commitment to maintaining high standards in all operations.
Contact Details:
Standard Bank of South Africa Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Payments Administrator (Fixed Term Contract) in Douglas
✨Tip Number 1
Network like a pro! Reach out to people in the banking sector, especially those who work at Standard Bank. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to payments administration. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your skills! If you have experience in handling foreign exchange transactions or customer service, make sure to highlight these during your conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Senior Payments Administrator (Fixed Term Contract) in Douglas
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Payments Administrator role. Highlight your experience in general banking and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for delivering exceptional customer service and how you can contribute to improving processes within the team.
Showcase Relevant Experience:When filling out your application, be sure to showcase your relevant experience with foreign exchange transactions and managing payment queues. We love seeing candidates who understand the ins and outs of the banking world!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Standard Bank of South Africa Limited
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of payment processes, especially foreign exchange transactions. Familiarise yourself with the policies and procedures that govern these transactions, as well as any recent changes in regulations. This will show your potential employer that you're not just a candidate, but someone who understands the intricacies of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you identified a client's needs and went above and beyond to meet them. This is crucial for the Senior Payments Administrator role, so be ready to discuss how you can enhance client experience.
✨Be Ready to Discuss Risk Management
Since identifying suspicious activity is part of the job, come prepared to talk about your experience with risk management. Have examples ready where you successfully flagged issues or improved processes to mitigate risks. This will demonstrate your proactive approach and understanding of compliance.
✨Teamwork Makes the Dream Work
This role involves supporting junior team members and managing workflows. Be prepared to discuss your experience in team settings, how you’ve helped others succeed, and how you manage workload distribution. Highlighting your collaborative spirit will resonate well with the interviewers.
