Consultant, Cash (Level I)

Overview

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank\’s financial offerings.

Qualifications

Minimum Qualifications

• Secondary/High school/A levels/Matric

Experience

• Branch Operations
• 1-2 years previous branch banking experience, understanding the bank\’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of the functions of other departments within the branch.

Additional Information

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information
• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)