Business Segment: Personal & Private Banking
Proactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer. Formally defining the service (understanding all applications, systems, vendors etc. that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.
Qualifications
Experience Required :
- 8-10 years experience in Delivery Enablement
- Require Business Partner service and support expertise and knowledge. Financial analysis knowledge and knowledge of service pricing methods and techniques. Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency. Exposure and knowledge of all aspects of ICT management and delivery.
Key Outputs
- Analyse the trends relating to performance and stability of individual services; identifying and making recommendations for incremental improvement by engaging with the Product Owner/Manager; Release Train Engineer (RTE) and other program level parties and injecting items into the backlog.
- Liaise with Solution Architecture with regards changes and enablers required to successfully support the product deployment. Assess and communicate service risks and the potential impact of planned production changes (planned release train changes or infrastructure changes).
- Collaborate with feature teams to drive out adjustments to vendor contracts to cater for future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild.
- Ensure that all stakeholders (IT and Business Partners) have a clear and unambiguous expectation of the level of service to be delivered by communicating expectations regularly.
- Direct external strategic partners and 3rd party suppliers influencing their contribution to be fit for purpose for the Standard Bank Group. Negotiate, approve contracts or agreements with external parties, within authorised mandate, in consultation with procurement/vendor management negotiate.
- Articulating Information
- Checking Things
- Developing Strategies
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Providing Insights
- Showing Composure
- Team Working
- Upholding Standards
- Information Security Management
- Knowledge of Banking & Financial Service
- Service Management Processes
- Vendor Evaluation and Management.
#SBO
Additional Information
Our Commitment to Diversity, Equity and Inclusion
Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.
#J-18808-Ljbffr
Business Service Lead employer: Standard Bank of South Africa Limited
At Standard Bank Group, we pride ourselves on being an excellent employer that fosters a culture of diversity, equity, and inclusion. As a Data Integration Analyst, you will benefit from a collaborative work environment that encourages professional growth and innovation, while also having the opportunity to make a meaningful impact on our data management practices. Our commitment to employee development and community representation ensures that you will thrive in your role and contribute to a forward-thinking organisation.
Contact Details:
Standard Bank of South Africa Limited Recruitment Team
