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- Tasks: Support Relationship Managers and deliver exceptional client service in banking.
- Company: Join Standard Bank Offshore, a leader in Africa-focused financial services.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Why this job: Make a real impact in banking while working with talented professionals.
- Qualifications: 3-4 years in Business & Commercial Banking; knowledge of compliance and risk is a plus.
- Other info: Fixed-term contract role based in Jersey; no relocation available.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Standard Bank Offshore is the offshore arm of the Standard Bank, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa.
Job Description
PLEASE NOTE:
- This role is not open to relocation. Only candidates who have residency and right to work in Jersey can be considered.
- This role is a 6-9 month Fixed Term Contract.
To provide a first line of support to the Relationship Managers, while ensuring that an exceptional service is delivered at all times producing a favourable client experience and maintaining a high level of integrity and ethical standards, within defined compliance and risk parameters.
Qualifications
Minimum Qualification:- Secondary/High school/A levels/Matric
- 3 - 4 years experience in Business & Commercial Banking
- Broad knowledge of the banking industry gained through having worked in a banking environment, knowledge of business and back office operations.
- Experience in a Compliance, Risk, Know your Customer (KYC) or a New Business role, with exposure to AML (Anti-Money Laundering), CFT (Countering the Financing of Terrorism) and ABC (Anti-Bribery & Corruption) would be a distinct advantage.
- Assist the manager as required to deliver projects to improve the efficiency and effectiveness of the departmental operations.
- Contribute to credit applications and renewals and assist with the credit process including liaising with external parties and the credit risk team.
- Develop a sound understanding of the client's needs, addressing client's queries/requests timeously, monitoring their progress to ensure they are resolved/addressed by acting as a liaison between clients and internal departments and providing accurate and timely administrative support to relationship managers, to provide seamless experience to clients, including relationship management of lower value clients as agreed with the Regional Managers.
- Ensure accurate information is loaded onto the Bank's systems and provided to the Manager or others in the team when need be or upon request.
- Follow all relevant departmental policies, processes, standard operating procedures, service levels and instructions so that work is carried out in a controlled and consistent manner while ensuring compliance with applicable regulations and legislation.
Additional Information
Behavioural Competencies:- Conveying Self-Confidence
- Embracing Change
- Examining Information
- Inviting Feedback
- Managing Tasks
- Account Opening & Maintenance
- Banking Process & Procedures
- Client Servicing
- Customer Understanding (Business Banking)
- Product Knowledge (Business Banking)
Senior Officer, Relationship Support, Corporate and Business Banking in London employer: Standard Bank Group
Contact Detail:
Standard Bank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Officer, Relationship Support, Corporate and Business Banking in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking industry, especially those who work at Standard Bank or similar firms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client servicing and compliance, as this will help you align your answers with what they’re looking for in a Senior Officer.
✨Tip Number 3
Showcase your experience! Be ready to discuss specific examples from your past roles that demonstrate your skills in business banking, compliance, and client management. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Officer, Relationship Support, Corporate and Business Banking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Officer, Relationship Support. Highlight your experience in Business & Commercial Banking and any relevant compliance knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Standard Bank Offshore. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase your 3-4 years of experience in banking. Mention specific projects or tasks that demonstrate your ability to support relationship managers and enhance client experiences. We’re all about those real-world examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Standard Bank Group
✨Know Your Banking Basics
Make sure you brush up on your knowledge of business and commercial banking. Understand the key processes, compliance regulations, and risk management practices that are relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Showcase Your Client Management Skills
Prepare examples from your past experience where you've successfully managed client relationships or resolved issues. Highlight how you ensured a seamless experience for clients, as this role heavily focuses on delivering exceptional service and addressing client needs promptly.
✨Familiarise Yourself with Compliance Standards
Since the role involves compliance and risk parameters, it’s crucial to understand AML, CFT, and ABC regulations. Be ready to discuss how you've navigated these areas in previous roles, as this will demonstrate your capability to maintain high ethical standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to client servicing and how they measure success in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals and values.
