- Business Segment: Personal & Private Banking
Company Description
Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.
Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.
We're looking for a Card Operations Analyst to support the operational delivery, optimisation and enhancement of our card products and services.
This is an exciting opportunity for an analytical and commercially-minded professional to play a key role in card operations, digital card enablement, vendor management and strategic card initiatives across our offshore business.
As a Card Operations Analyst, you will act as a subject matter expert across the end-to-end card production and fulfilment value chain, ensuring the efficient delivery of both physical and digital card services.
Working closely with Product, Operations, Technology, Procurement and external partners, you will support strategic initiatives, manage operational performance, resolve complex issues and help drive continuous improvement across the card business.
Qualifications
- Act as a subject matter expert for card production, fulfilment and digital card enablement across Standard Bank Offshore.
- Support strategic card initiatives, including card modernisation, digital wallet integration, mobile payment solutions and enhancements to customer card journeys.
- Build and manage relationships with key partners across the card value chain, including payment schemes such as Visa, card processors, fulfilment providers and digital wallet providers.
- Analyse operational performance, identify trends and deliver meaningful insights and recommendations to improve service delivery, customer experience and operational efficiency.
- Drive process improvements, operational excellence and digital transformation initiatives, while supporting the implementation of new card products and capabilities.
- At least 3-4 years' experience in operational banking processes and activities.
- Knowledge of banking products and services across multiple customer segments.
- Experience working with operational systems, administrative processes and service delivery frameworks.
- Knowledge of Visa products, operational processes, scheme requirements and card lifecycle management.
- Exposure to digital wallets, including Apple Pay and Google Pay.
Qualifications
- Advanced Diploma in Business, Commerce or a related discipline, or equivalent professional experience.
- Examining information
- Adopting Practical Approaches
- Exploring Possibilities
- Articulating Information
- Checking Things
- Banking Process & Procedures
- Process Analysis and Redesign
- Product and Services Knowledge
- Risk/ Reward Thinking
- Value Chain and Total Cost Analysis
Additional Information
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Card Operations Analyst in Douglas employer: Standard Bank Group
Standard Bank Offshore is an exceptional employer, offering a dynamic work environment in the Isle of Man that fosters professional growth and collaboration among talented individuals. With a strong commitment to employee development, competitive benefits, and a culture that values innovation and community impact, you will find meaningful opportunities to contribute to the growth of Africa while working on diverse real estate projects across jurisdictions. Join us to be part of a team that not only drives business success but also creates a real sense of purpose in the communities we serve.
