At a Glance
- Tasks: Provide essential admin support for account services, ensuring smooth operations and client satisfaction.
- Company: Join Standard Bank Offshore, a leading financial services group focused on Africa's growth.
- Benefits: Gain valuable experience in banking with opportunities for professional development.
- Other info: This is a 6-month fixed-term contract based in the Isle of Man.
- Why this job: Make a real impact while working alongside talented professionals in a dynamic environment.
- Qualifications: Secondary education required; banking experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Full-time Business Segment: Group Functions
Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offer a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa.
This role is a 6-month Fixed Term Contract. To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.
Experience Required: Ideally previous experience within a banking operation position however it is not essential.
Key Outputs:
- Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
- Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank.
- Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
- Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
- Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gain an understanding of the end to end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.
Skills:
- Challenging Ideas
- Examining Information
- Following Procedures
- Interacting with People
- Client Relationship Management
- Creative Problem Solving
- Operations
- Commercial Acumen
- Operations Risk Management
Accounts Services Administrator (Fixed Term Contract) in Douglas employer: Standard Bank Group
Standard Bank Offshore is an exceptional employer, offering a dynamic work environment in the Isle of Man where you can thrive alongside some of the industry's most talented professionals. With a strong commitment to employee growth and development, we provide comprehensive training programmes and opportunities for career advancement, all while fostering a culture that values innovation and collaboration. Join us to make a meaningful impact in the financial services sector and contribute to the growth of Africa.
