Description
Key responsibilities and duties:
- Identify opportunities for business development within existing customer base reporting any competitive activity
- Contact customers with relevant information or assistance to enhance opportunities for business development
- Carry out customer visits in line with agreed plan to evaluate needs, build relationships and identify business opportunities
- Provide quotations to the customer and identify any beneficial commercial options
- Maintain publication database and commercial records
- Provide technical/engineering support to customers during reviews and customer visits
- Ensure project profitability is in line with budget expectations
- Manage all RTP projects from an engineering perspective
- Develop a customer service plan with Sales and Customer Support Coordinator
- Review and collate financial data in line with Finance and programme requirements
- Provide production engineering cover
- Participate in Out of Hours support
- Adhere to Health and Safety and environmental requirements and regulations
- Adhere to the Company Information and Protection Policy (IPP)
- Comply with statutory requirements and regulations and Company requirements
- Carry out any other reasonable request within current competence level
- Assist in the training of team members ensuring best practice standards are maintained
- Self-development will be the responsibility of the post-holder. Training and development will be identified, and opportunities sought to increase personal effectiveness
- Maintain positive working relationships with internal and external departments
- Adherence to our Quality Management Systems (QMS), Safety Management Systems (SMS), Environmental Management Systems (EMS) and all associated Business Manuals.
Competencies:
Core:
- Expertise in commercial and engineering (e)
- Strong verbal communication and written skills to work with internal and external stakeholders; (e)
Functional:
Key competencies relating to the role
Organisational Relationships:
- Reports into the Commercial Manager
- Other Senior Management Team members
Professional Qualifications/Education and Training:
- Recognised Engineering Apprenticeship or equivalent
Experience:
- Experience in Maintenance Engineering preferred
- Experience in a customer facing role preferably in engineering
- Working understanding of the regulatory requirements of the aerospace industry
This is not an exhaustive list and from time-to-time additional responsibilities may be provided directly from your Line Manager
