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- Tasks: Support sales teams by managing customer inquiries and coordinating projects for growth.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Other info: Fast-paced environment with opportunities for travel and career advancement.
- Why this job: Join a team that drives customer success and enhances sales operations.
- Qualifications: Bachelor's degree or relevant experience in sales support and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
The Sales Support Manager is responsible for providing critical support to Regional Sales Managers across customer service, program coordination, and sales operations. This position ensures that sales teams are fully enabled to focus on customer acquisition and growth, while the Sales Support Manager manages internal processes, customer follow-up, and cross-functional coordination. The role requires strong organizational, communication, and problem-solving skills to drive customer satisfaction, operational excellence, and revenue growth.
Key Accountabilities
- Sales Support & Customer Management
- Assist in managing inbound customer inquiries, ensuring timely and professional responses.
- Track, monitor, and follow up on sales opportunities, renewals, and contracts.
- Assist with forecasting, pipeline management, and reporting in CRM (e.g., Salesforce).
- Program & Project Management
- Coordinates logistics, timelines, and deliverables across departments to support sales campaigns and customer programs.
- Supports Regional Sales Managers in ensuring adherence to contractual and service commitments by liaising with program managers, customer service, and operations.
- Support Regional Sales Managers by establishing meeting cadence and helping orchestrate program reviews, bid development, and contract amendments.
- Develops and maintains reporting dashboards for sales performance, customer satisfaction, and financials.
- Customer Service Excellence
- With guidance from Regional Sales Managers supports resolving customer concerns and issues through alignment with customer programs, operations and technical teams.
- Coordinate with customer service teams to address complaints, disputes, and escalations quickly.
- Financial & Business Support
- Assist with program and sales financial analysis, including forecasting, margins, and budget monitoring.
- Collaborate with finance and credit teams on payment terms, overdue accounts, and customer transactions.
- Provide logistical and tactical support of continuous improvement initiatives in sales processes, reporting, and customer engagement.
- Leadership & Team Collaboration
- Demonstrate initiative and accountability in supporting the sales organization.
- Build strong cross-departmental relationships to ensure smooth workflow between sales, customer service, and operations.
- Actively contribute to sales team meetings, strategy discussions, and performance reviews.
- Model behaviors consistent with company values, quality standards, and customer-first principles.
Qualifications
- Bachelor's degree or equivalent combination of experience in sales support, program management, customer service management, or a related field required.
- Strong planning, organizational, and communication skills.
- Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong customer service and relationship management skills.
- Financial and business acumen with experience in forecasting and reporting.
- Proficiency with CRM platforms (e.g., Salesforce), Microsoft Office (Excel, PowerPoint, Word), and project management tools.
- Willingness to travel occasionally to support Regional Sales Managers and key customer engagements.
Working Environment
- Remote role with extended periods at a computer.
- Occasional travel to support sales activities, customer reviews, and team meetings.
Analyst, Sales Operations Sr in Portsmouth employer: Standard Aero
Contact Detail:
Standard Aero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Sales Operations Sr in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Analyst, Sales Operations Sr in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Sales Support Analyst. Highlight your experience in sales support, customer service, and any relevant project management skills. We want to see how you can help us drive customer satisfaction and operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer inquiries or supported sales teams in the past. We love a good story that shows your problem-solving skills!
Showcase Your Skills: Don’t forget to mention your proficiency with CRM platforms like Salesforce and your knack for financial analysis. We’re looking for someone who can handle forecasting and reporting, so make sure these skills are front and centre in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Standard Aero
✨Know Your Sales Operations
Make sure you understand the ins and outs of sales operations. Brush up on CRM tools like Salesforce, and be ready to discuss how you've used them in past roles. This will show that you're not just familiar with the tools but can leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues or operational challenges in previous jobs. Highlight your ability to coordinate across departments and resolve conflicts, as this role requires strong collaboration and communication skills.
✨Demonstrate Organisational Prowess
Since the job involves managing multiple priorities, come prepared with a strategy for how you organise your tasks. You might even want to share a specific instance where your organisational skills led to a successful outcome in a project or sales campaign.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to customer service. Share stories that illustrate your commitment to customer satisfaction and how you've gone above and beyond to support clients. This will resonate well with the company's customer-first principles.