At a Glance
- Tasks: Process customer orders and resolve queries while ensuring accuracy and efficiency.
- Company: Join a leading company in the aircraft MRO industry with a focus on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for professional development.
- Other info: Opportunity to travel and work in a collaborative office environment.
- Why this job: Be part of a dynamic team that values your input and helps you grow.
- Qualifications: Experience in customer service, strong maths skills, and IT literacy required.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities include processing customer orders ensuring that commercial aspects are captured correctly. Supervision of the CO16 Task Register. Liaise with customers to ensure tasks are authorised in a timely manner. Ensure any order queries are resolved promptly. Define and produce order metrics and reporting as required. Ensure a process is in place to capture all PO details in Baan, allowing accurate forecasting and timely submission of all invoices. Participate in monthly finance reviews to ensure all invoicing/revenue is claimed in accordance with the agreed process. Work closely with planning to ensure demand/forward plans are current and correctly reflected in Baan. Monitor component project overruns.
Experience:
- Extensive experience of working within the aircraft MRO environment or similar industry.
- Work experience in MRO customer service or related field.
- Strong mathematical skills.
- Strong technical learning ability.
- Familiarity with Windows, Microsoft Word, Excel, MS Project and Baan ERP, and be sufficiently IT literate to acquire knowledge of other computer programme software used throughout the business.
- Possess or be willing to undertake a relevant business management qualification to Diploma level or above.
- An accounting qualification.
Technical Requirements:
- Adept at building effective working relationships to benefit customer needs.
- Good interpersonal/communication skills – both written and verbal.
- Negotiation and persuasion skills to resolve customer issues.
- Presentation skills with an articulate and confident delivery style.
- Self-motivated, and able to prioritise and manage own workload.
- Meet the Company's health screening and surveillance requirements.
- Full Driving Licence would be required.
- Ability to work flexible hours with occasional overtime.
- Willingness to travel within the UK and internationally where required.
- Working in an office setting, spending extended periods of time sitting at a computer.
- Must be willing to walk to various areas throughout the facility, for which safety shoes would be required.
This is not an exhaustive list and from time to time additional responsibilities may be provided directly from your Line Manager.
Customer Services Representative in Hampshire employer: Standard Aero
As a Customer Services Representative in our dynamic team, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working hours and opportunities for professional qualifications, all within a vibrant environment that values collaboration and innovation. Join us in a location that not only fosters career advancement but also encourages a healthy work-life balance, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the MRO industry or customer service roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and MRO environments. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your work, like reports or metrics you've created, to demonstrate your strong mathematical and technical abilities during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Representative in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service, especially in the MRO environment. We want to see how your skills match up with what we're looking for!
Show Off Your Skills:Don’t forget to mention your strong mathematical skills and technical abilities. If you’ve worked with Baan or similar ERP systems, let us know! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your past experiences and how they relate to the role. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Standard Aero
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Services Representative. Familiarise yourself with order processing, customer liaison, and invoicing. Brush up on your knowledge of Baan ERP and how it relates to forecasting and reporting.
✨Show Off Your Skills
Highlight your strong mathematical skills and technical learning ability during the interview. Be ready to discuss how you've used these skills in previous roles, especially in MRO customer service or similar environments.
✨Communicate Effectively
Demonstrate your interpersonal and communication skills by being articulate and confident in your responses. Practice answering common interview questions clearly and concisely, and don’t forget to ask insightful questions about the company and role.
✨Be Prepared for Scenarios
Expect situational questions that assess your problem-solving and negotiation skills. Think of examples from your past experiences where you successfully resolved customer issues or managed your workload effectively, and be ready to share those stories.
