At a Glance
- Tasks: Provide hands-on IT support and solve real-world tech issues for users.
- Company: Dynamic Manchester-based business with a focus on practical solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Curiosity and problem-solving skills are valued over certifications.
- Why this job: Be the go-to tech hero and make a difference in a fast-paced environment.
- Qualifications: At least a year in IT support, with skills in Windows and Microsoft 365.
The predicted salary is between 30000 - 30000 £ per year.
Standard 8 represents a Manchester based business looking for an IT Support Engineer who can handle the real-world support stuff properly. Not just password resets and ticket shuffling. This is a hands-on first and second-line role covering users, kit, printers, Microsoft 365, Windows devices and the usual mix of “this worked yesterday” problems.
You’ll be the first port of call for people across the business when technology gets in the way of doing their job. Some issues will be quick fixes. Some will need proper investigation. Either way, you’ll be expected to own the problem, communicate clearly, and get things moving.
We’re looking for someone with at least a year in an IT support role, ideally in a business where you’ve had to think for yourself rather than follow scripts all day. You’ll need:
- Windows and Microsoft 365
- Active Directory / Group Policy
- DNS, networking basics, authentication and PC/laptop hardware
You don’t need to know everything. You do need to be curious, reliable, calm under pressure, and good with people who may not speak fluent IT. Desirable ITIL, Microsoft 365 certifications would be useful, but they’re not deal-breakers. Practical ability matters more than badges.
IT Support Engineer - Hybrid employer: Standard 8
Standard 8 is an exceptional employer located in the heart of Manchester, offering a dynamic work environment where IT Support Engineers can thrive. With a strong emphasis on employee growth and development, we provide opportunities for hands-on experience and problem-solving in a supportive culture that values curiosity and communication. Our hybrid working model ensures flexibility while being part of a collaborative team dedicated to making technology work seamlessly for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Hybrid
✨Tip Number 1
Get to know the company before your interview. Research their culture, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves real-world tech issues, think of examples from your past experience where you’ve tackled tricky problems. Be ready to share how you approached them and what the outcomes were.
✨Tip Number 3
Don’t underestimate the power of communication. When discussing your experience, focus on how you’ve explained complex tech issues to non-IT folks. This shows you can bridge the gap between tech and users, which is key for an IT Support Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Let’s get you that job!
We think you need these skills to ace IT Support Engineer - Hybrid
Some tips for your application 🫡
Show Your Hands-On Experience:When you're writing your application, make sure to highlight any real-world IT support experience you've got. We want to see how you've tackled those tricky 'this worked yesterday' problems and what steps you took to resolve them.
Be Clear and Concise:Communication is key in this role, so let’s see that in your application! Use straightforward language and avoid jargon where possible. We appreciate clarity, especially when it comes to explaining your past experiences and skills.
Demonstrate Your Curiosity:We love a candidate who's eager to learn! In your application, mention any instances where you've gone above and beyond to solve a problem or learn something new. Show us that you're not just following scripts but actively engaging with the tech around you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Standard 8
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows, Microsoft 365, and basic networking. Be ready to discuss real-world scenarios where you've solved problems, as this role is all about hands-on support.
✨Show Your Curiosity
Demonstrate your eagerness to learn and adapt. Talk about times when you went beyond the basics to understand a problem or improve a process. This will show that you're not just following scripts but are genuinely interested in finding solutions.
✨Communicate Clearly
Since you'll be dealing with users who may not be tech-savvy, practice explaining complex issues in simple terms. During the interview, try to convey your thoughts clearly and concisely, showcasing your ability to communicate effectively with non-IT folks.
✨Own the Problem
Be prepared to discuss how you take ownership of issues from start to finish. Share examples of how you've managed a problem, kept stakeholders informed, and ensured a resolution. This will highlight your reliability and calmness under pressure.
