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- Tasks: Provide 1st and 2nd line IT support, handling helpdesk tickets and resolving issues.
- Company: Well-organised public sector organisation with a supportive environment.
- Benefits: Part-time hours, hands-on experience, and a structured work setting.
- Other info: Ideal for those seeking reliable, straightforward IT work.
- Why this job: Gain practical IT experience while helping users and managing tech issues.
- Qualifications: At least 1 year of IT support experience and strong communication skills.
The predicted salary is between 15000 - 20000 £ per year.
Standard 8 is partnered with a well-organised Public sector organisation looking to bring in an IT Support engineer on a part-time basis to support its on-site environment. This is a role for someone to provide 1st line support and ideally some 2nd line support.
Day to day will be focused on handling helpdesk tickets, resolving first-line issues and supporting Microsoft 365, Exchange and Active Directory. There’s a steady mix of hardware and user support; laptops, printers, account admin, installs and general upkeep. No surprises, just solid, hands-on IT work.
They need someone who's had at least 1 years experience in IT support, service desk or technician background, comfortable managing workload, and able to deal with non-technical users without overcomplicating things. It’s about being reliable, clear in your communication, and getting things fixed.
You’ll need a good grounding in:
- Day-to-day IT support across users, devices and systems.
- Microsoft 365
- Exchange
- Active Directory
If you want a straightforward IT support role in a structured environment where you can just get on with the job, this is worth a look.
Locations
IT Support Enginner - Part time in Ipswich, Suffolk employer: Standard 8
Contact Detail:
Standard 8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Enginner - Part time in Ipswich, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are with your answers, the better you'll come across as a reliable candidate.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your hands-on experience and ability to communicate clearly with non-technical users.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Enginner - Part time in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365, Exchange, and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Clear Cover Letter: Your cover letter is your chance to shine! Keep it straightforward and focus on why you’re the perfect fit for this part-time role. Mention your hands-on experience and how you handle helpdesk tickets, as well as your ability to communicate clearly with non-technical users.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting skills and reliability, so share those success stories that highlight your ability to get things fixed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Standard 8
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Exchange, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any common issues you've resolved. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Practice Clear Communication
Since you'll be dealing with non-technical users, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can convey your ideas clearly and effectively. This will demonstrate your ability to communicate well in the workplace.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled first-line and second-line support issues in the past. Think about specific challenges you faced and how you resolved them. This will highlight your hands-on experience and reliability, which are key for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult user or prioritising multiple helpdesk tickets. Think through your approach to these scenarios beforehand so you can respond confidently and show that you can manage your workload effectively.