Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead support and CX teams, solve complex technical issues, and enhance customer experience.
- Company: Dynamic tech company focused on innovative solutions and customer success.
- Benefits: Solid salary, hybrid working, and opportunities to build impactful projects.
- Why this job: Be at the forefront of technology, making a real difference in customer experiences.
- Qualifications: Strong Niagara expertise and 5+ years in technical support leadership.
- Other info: Join a collaborative environment with a focus on growth and innovation.
This isn’t a role for someone who wants to hide behind dashboards. Please make an application promptly if you are a good match for this role due to high levels of interest. It’s for someone who knows Niagara inside out, enjoys solving tough technical problems, and doesn’t mind picking up the phone when things get messy. You will be leading the support and CX teams, owning escalations, and shaping how customers experience the product long after it’s gone live. Yes, it’s a leadership role - but you’ll still be close to the action.
What you’ll be doing:
- Running the support and CX teams
- Acting as the final line of defence on complex technical issues (Niagara especially)
- Fixing workflows, improving tooling, building out knowledge bases
- Working with sales, product and engineering to actually join the dots
- Making onboarding, resolution, and retention better across the board
- Training, coaching, and getting your team sharp
What you need:
- Strong Niagara experience
- 5+ years in technical support or customer success leadership
- Confidence to lead from the front, not from behind a spreadsheet
- Background in IoT, BMS, HVAC, networking, or cloud tech
- Decent grasp of CRMs, ticketing systems, and support platforms
Hybrid working. Solid salary. A chance to build something properly.
Technical Manager – Niagara in Leicester employer: Standard 8 Recruitment Ltd
Contact Detail:
Standard 8 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Manager – Niagara in Leicester
✨Tip Number 1
Get to know the company inside out before your interview. Research their products, especially Niagara, and understand their customer experience philosophy. This will help you connect your skills to what they need and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling tough technical issues, be ready to discuss specific examples of how you've resolved complex problems in the past. We want to see your thought process and how you lead your team through challenges.
✨Tip Number 3
Don’t shy away from showcasing your leadership style. Be prepared to talk about how you’ve trained and coached teams in the past. Share stories that highlight your ability to lead from the front and improve workflows, as this is key for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t wait too long; we’re excited to meet someone who’s ready to dive into the action!
We think you need these skills to ace Technical Manager – Niagara in Leicester
Some tips for your application 🫡
Show Your Niagara Expertise: Make sure to highlight your strong experience with Niagara in your application. We want to see how you’ve tackled complex technical issues and led teams in this area, so don’t hold back!
Be Personable and Direct: Since this role is all about communication and leadership, let your personality shine through in your written application. We’re looking for someone who’s not afraid to pick up the phone and engage directly with customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills!
How to prepare for a job interview at Standard 8 Recruitment Ltd
✨Know Your Niagara Inside Out
Make sure you brush up on your Niagara knowledge before the interview. Be prepared to discuss specific technical challenges you've faced and how you resolved them. This role demands a deep understanding of the product, so showcasing your expertise will definitely impress.
✨Showcase Your Leadership Skills
Since this is a leadership role, be ready to share examples of how you've successfully led teams in the past. Talk about your approach to coaching and training, and how you've improved team performance. Highlighting your ability to lead from the front will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss complex technical issues you've tackled, especially those related to IoT, BMS, or HVAC. Think of specific scenarios where you had to think on your feet and resolve problems quickly. This will show that you're not afraid to get your hands dirty when things get messy.
✨Connect the Dots
This role involves collaboration across various departments. Be ready to explain how you've worked with sales, product, and engineering teams in the past. Share examples of how you’ve improved workflows and customer experiences by bridging gaps between teams. This will demonstrate your ability to join the dots effectively.
