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- Tasks: Lead the CX team, tackle complex issues, and enhance customer experience.
- Company: Dynamic recruitment agency focused on technical support excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a team where your leadership can transform customer experiences.
- Qualifications: 5+ years in technical support leadership with a strong Niagara background.
- Other info: Hands-on role with a focus on coaching and solution-building.
The predicted salary is between 36000 - 60000 £ per year.
A recruitment agency is seeking a leader in technical support to run the CX team and address complex issues. Candidates should have a strong background in Niagara and at least 5 years of experience in technical support leadership. The role involves coaching, solution-building, and enhancing customer experience while maintaining a hands-on approach. Offering a hybrid working environment and competitive salary.
Hybrid Niagara Tech Support Lead & CX Strategist in Leicester employer: Standard 8 Recruitment Ltd
Contact Detail:
Standard 8 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Niagara Tech Support Lead & CX Strategist in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech support and CX space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in technical support leadership and customer experience strategies. This will help you stand out during interviews and showcase your hands-on approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how you've tackled complex issues in the past and how you can coach others to do the same.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid Niagara Tech Support Lead & CX Strategist in Leicester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in Niagara and your years of experience in technical support leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Hybrid Niagara Tech Support Lead & CX Strategist position. We love seeing candidates who take the time to connect their experiences directly to what we’re looking for.
Be Personable: While it’s important to be professional, don’t forget to let your personality shine through! We’re looking for someone who can lead a team and enhance customer experience, so showing us your approachability and passion can really make a difference.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Standard 8 Recruitment Ltd
✨Know Your Niagara Inside Out
Make sure you brush up on your Niagara knowledge before the interview. Be ready to discuss specific challenges you've faced in technical support and how you resolved them. This will show that you not only understand the product but can also lead a team effectively.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've coached teams in the past. Think of examples where you've built solutions or improved customer experience. This will help demonstrate your capability to lead the CX team successfully.
✨Hands-On Experience Matters
Since the role requires a hands-on approach, be ready to share instances where you’ve rolled up your sleeves to tackle complex issues. Highlighting your practical experience will reassure them that you can lead by example.
✨Emphasise Adaptability in Hybrid Work
With a hybrid working environment, it’s crucial to show that you can adapt to different work settings. Discuss how you manage remote teams and maintain communication, ensuring that customer experience remains top-notch regardless of where the team is working from.
