At a Glance
- Tasks: Deliver top-notch guest service and ensure smooth check-ins and check-outs.
- Company: Stamford Plaza Sydney Airport, a vibrant hotel near the airport.
- Benefits: Career development, free meals, uniform cleaning, and parking perks.
- Other info: Exciting environment with opportunities to grow in the hospitality industry.
- Why this job: Join a dynamic team and make guests feel at home every day.
- Qualifications: Previous hotel experience and strong customer service skills are preferred.
The predicted salary is between 24000 - 30000 € per year.
The Hotel Stamford Plaza Sydney Airport is a 316 room hotel located in Mascot near the Sydney domestic airport. The hotel offers 11 function rooms, including boardrooms, meeting spaces and a grand ballroom, suitable for small meetings through to large conferences of over 300 people. It also features La Boca, an on-site Argentinean restaurant and bar, plus 24-hour room service.
We are currently seeking an enthusiastic and guest-focused Full Time Guest Service Agent to join our dynamic Front Office Team at Stamford Plaza Sydney Airport. The Guest Service Agent has full responsibility to provide the highest level of guest service throughout every interaction with our guests.
Key Responsibilities- Provide efficient and professional service and ensure a smooth check in and check out process for guests.
- Give a friendly welcome every time a guest comes past the reception desk.
- Prepare group arrivals under the supervision of the senior receptionist.
- Handle foreign exchange transactions for guests, including converting credit card transactions into foreign currency.
- Report any complaints or suspicious actions to the Assistant Manager on duty or the Assistant Front Office Manager.
- Endeavour to sell rooms and other Hotel facilities whenever possible.
- Attend to car park charges and validations ensuring all are correct.
- Answer all communications from the car park, boom gate exit buzzer, checking all guests have paid.
- Send emails, faxes and action business centre requests as required.
- Previous hotel experience is highly desirable.
- Must be proficient in Microsoft Office programs.
- Knowledge of a reservations system, Opera is an advantage.
- Strong accuracy and attention to detail.
- Ability to work under pressure.
- Excellent customer service skills.
- Exceptional organisational skills and the ability to follow tasks through to completion.
- Ability to foster team spirit with a positive and 'can do' attitude.
- Excellent problem solving and researching skills.
- Proactive and positive focus with a passion for hospitality and travel.
- Great opportunities for career development.
- The opportunity to work with industry professionals in an exciting hotel environment.
- Complimentary duty meals and car parking.
- Complimentary uniform cleaning.
If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below. Please note only shortlisted candidates will be contacted. The successful applicant must hold or be willing to obtain a National Police Clearance. Stamford Hotels and Resorts is an Equal Opportunity Employer.
Guest Service Agent in Mascot employer: Stamford Hotels and Resorts
Stamford Plaza Sydney Airport is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow within the hospitality industry. With great opportunities for career development, complimentary duty meals, and uniform cleaning, our team enjoys a supportive environment that fosters teamwork and a passion for service excellence in a dynamic hotel setting near Sydney's domestic airport.
Contact Detail:
Stamford Hotels and Resorts Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Agent in Mascot
✨Tip Number 1
Get to know the hotel! Research Stamford Plaza Sydney Airport and its services. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role. It’ll impress the hiring team and show them you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios. Role-playing with a friend can help you feel more confident and prepared to tackle any situation that might come up during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Stamford Hotels and Resorts on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant experience and skills that match the Guest Service Agent role.
We think you need these skills to ace Guest Service Agent in Mascot
Some tips for your application 🫡
Craft a Personal Cover Letter:Make sure your cover letter reflects your personality and enthusiasm for the Guest Service Agent role. Share why you’re passionate about hospitality and how your previous experiences make you a great fit for our team at Stamford Plaza Sydney Airport.
Tailor Your CV:Don’t just send out the same CV for every job! Highlight your relevant hotel experience and skills that match what we’re looking for, like customer service and attention to detail. This shows us you’ve done your homework and are genuinely interested in joining our team.
Show Off Your Skills:If you’ve got experience with Microsoft Office or any reservations systems like Opera, make sure to mention it! We love seeing candidates who can hit the ground running and contribute to our dynamic Front Office Team right away.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow the application process smoothly. Plus, it shows us you’re serious about wanting to join Stamford Hotels and Resorts!
How to prepare for a job interview at Stamford Hotels and Resorts
✨Know the Hotel Inside Out
Before your interview, take some time to research Stamford Plaza Sydney Airport. Familiarise yourself with its services, facilities, and any recent news. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Guest Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. This will demonstrate your ability to handle various situations with a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to handling complaints, working under pressure, and teamwork. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the hotel environment. A smart appearance reflects your understanding of the hospitality industry and shows respect for the interview process.
